Senior Customer Success Representative - EdTech SaaS (...
Jobot - Miami, FL
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A growing higher education - Ed Tech SaaS client is looking for a Senio Customer Success Representative to add to their growing team!This Jobot Job is hosted by: Julie MasseyAre you a fit? Easy Apply now by clicking the "Apply Now" buttonand sending us your resume.Salary: $110,000 - $130,000 per yearA bit about us:A growing higher education - Ed Tech SaaS client is looking for a Senior Customer Success Representative to add to their growing team!Why join us?Great compensation and growth potential!Job DetailsThis person will leads a team of customer success managers to ensure customer satisfaction and success. This role is responsible for engaging with customers, providing support, and driving positive outcomes. This role will require about 75% travel to colleges and universities to promote and upsell current SaaS products and technology. Responsibilities:Work across Higher Education Institution campuses to create an extensive network of relationshipsDrive awareness and activation of the products across Institutional campusesIncrease renewal rates and reduce churnExpand our revenue in accounts through relationship management, cross-sell and up-sellInfluence future lifetime value through higher product adoption, customer satisfaction and overall health scoresDrive new business growth through greater advocacy and reference-abilityOptimize Customer Lifecycle with assigned partnersDevelop listening points in the journey (e.g., usage, satisfaction, etc.)Standardize interventions for each point in journeyIdentify opportunities for continuous improvementExperience & Qualifications:5+ years' experience working on-site with Higher Education InstitutionsAble to travel 50%+Ability to manage influence through persuasion, negotiation, and consensus buildingIdeally combined background of post-sale and sales experienceStrong empathy for customers AND passion for revenue and growthRelevant bachelor's degree in business or similar disciplinesExperience with CRM like HubSpot and Teams systems preferredInterested in hearing more? Easy Apply now by clicking the "Apply Now" button.
Created: 2024-10-07