HR Service Center Rep I
Yoh - Tampa, FL
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 Yoh has a contract opportunity for a HR Service Center Representative role with our client for a Onsite opportunity in Tampa, FL3-Months (with the possibility of extension)Pay Rate: $19.00/hr100% Onsite (Monday to Friday 9:30AM to 6:00PM)OverviewServes as first point of contact for all inbound inquiries received by telephone, electronically and in writing pertaining to benefits, employment policies and procedures, employee relations issues, recruitment, learning and development and performance management.??Provides assistance for all Tier 1 questions and issues, using a knowledgebase of information and established processes and protocols to respond to inquiries. Escalates more complex issues as appropriate and maintains records of all interactions.Roles & ResponsibilitiesHandles high volume of incoming calls in a call center environmentEvaluates and responds to employee inquires via phone, fax and email and provides appropriate and timely responses through use of a knowledgebase and in accordance with Service Level AgreementReviews and interprets employee data to resolve issuesDemonstrates sensitivity and respect at all times when dealing with othersEscalates more complex issues to Tier 2 Service Center Representative or Supervisor as appropriateCreates and maintains detailed, complete and accurate records of all interactions in Case Management SystemFollows prescribed protocols for problem resolutionProvides education and guidance to callers about available tools and resources??Enters, scans and retrieves employee data in HRIS per established guidelines and authorization processes while ensuring accuracy of informationMaintains confidential centralized employee filesMaintains privacy and confidentiality of information, protects the assets of the Company, reports non-compliance and adheres to all applicable federal, state and local laws and regulations, and company policies and proceduresProvides callers with excellent, efficient and courteous servicePerforms other duties as assigned or requestedQualifications:High School Diploma or equivalent REQUIREDAssociates Degree preferred, but not required1 - 2 years of experience in human resources administration and/or a call center environment required1-3 years customer service experienceFamiliarity with and ability to adhere to standard call center metrics, including Call Volume, Average Handle Time, Wrap, Schedule Adherence and attendance and punctualityExperience with HR systems, such as HRIS, Applicant Tracking and HR Reporting (such as Business Objects)Strong skill set in consultative problem solving and attention to detailExcellent customer service skillsExcellent interpersonal, verbal and written communication skillsExcellent attention to detail, problem solving, organization and prioritization skillsAbility to follow specific, detailed instructions, resolve routine problems and perform basic interpretation utilizing published information and toolsAbility to prioritize, problem solve and apply critical thinking skillsAbility to effectively interact with a diverse population at all levels within the organizationAbility to maintain composure in stressful situationsExperience with Microsoft Office products (Excel, Word, PowerPoint)Ability to type a minimum of 45 words per minute while interacting with customers on the phoneAbility to read, write and speak the English language, communicating clearly and effectively with callerMUST have excellent phone skills and a customer focused mindset.MUST have excellent transcription skills as workers will be speaking and typing at the same time while on calls with Quest employees.MUST have excellent attention to detail for all notes enteredMUST be organized and have good time management/multi-tasking ability to ensure all tasks are completed in a timely fashionMUST have excellent critical thinking skills and be able to answer questions efficientlyIf This Sound Like You, Apply Now!Recruiter: Casie GriffinYoh makes finding and applying for jobs simple. Partner with Yoh to find the right opportunities across multiple industries in the US and UK. Find out more here! Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. unity Employer, M/F/D/V.Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Visit contact us if you are an individual with a disability and require accommodation in the application process.For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
Created: 2024-10-05