Customer Care Coordinator
Coleman Worldwide Moving - Tampa, FL
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The Customer Care Coordinator will book and coordinate either military or consumer shipments, act as liaison to customer, providing support and communication with customer about expected move and arrival times and dates, collect and relay shipment information and documentation for customers, and distribute information to appropriate facilities, and provide problem resolution as necessary. Compensation range is $16-$18/hr depending on experience.Essential Functions:Monitor email for new shipment offeringsCollect pre-move surveys as well as weights and preapprovals and update company software and the carrierTrack shipments' estimated time of arrival and delivery information and update company software and the carrier and monitor clearing email to clear shipments as they arriveMain point of contact for moves, both internally and externallyMonitor quality scores and verify accuracySecure customer payment, including verify method of payment, credit card annotationConfirm any and all information provided from the customer and ensure the agent has the accurate informationLiaison between the agents and customers to determine the agreeable time to for crews to pack, pickup, or deliver the customers' shipmentProactively communicate information to the customer from operations regarding their move, including pickup and delivery informationProactively coordinate with customers and claims to rectify any damages that may occurCommunicate any problems not rectified locally with the supervisor to ensure customer satisfactionOther duties as assignedKnowledge, Skills and Abilities:Efficient data entry ability,Knowledge of, or ability to learn, company softwareProblem-solving skills to ensure accurate recordsAbility to handle stressful situations and conversationsKnowledge of Microsoft Office SuiteRequired Education and Experience:High school diploma or its equivalentGood telephone communication skills requiredPrevious customer service experience requiredPrevious data entry experience requiredWorking Conditions:IndoorsOffice EnvironmentSitting for long periods of timeColeman Worldwide Moving Benefits for Employees (not applicable for seasonal employees if not stated):40 hours of VACATION PAY after 1-year employmentArray of voluntary health benefits including but not limited to (Health, Dental, Vision, 401k, and more)6 paid holidays after 90 days for Full Time employees (Seasonal Included)Referral Bonus ProgramsColeman Worldwide Moving (and affiliated companies) (collectively "CWM") is an equal opportunity and affirmative action employer. Policy prohibits discrimination or harassment on the basis of race, color, religion, national origin, ancestry, sex, age, marital status, familial status, pregnancy, genetic information, sexual orientation, disability, veteran status or other protected status. CWM will continue to support and promote equal employment opportunity, human dignity, and cultural diversity. This policy applies to all personnel matters such as compensation, benefits, transfers, Company sponsored training, education, and social and recreational programs. This commitment is made by CWM in accordance with federal, state, and/or local laws and regulationsOnly applications submitted within three months of the review period will be considered for employment. Please submit another application for further review after the review period elapses. Take part in a company that has been successful for over 100 years and is still growing - join the Coleman Team today!
Created: 2024-10-04