Field Application Engineer
Growatt New Energy - Ontario, CA
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ResponsibilitiesPre-sales and post-sales support;Provide technical support to local and other states field technicians and customers - system queries, technical issues, and troubleshooting via Telephone and Email;Travel to sites/customer labs for inspection, test, and fixing system issues;Analyze the failure and availability statistics of the installed fleet to identify failure trends in an early phase and to initiate corrective actions;Interface with service, engineering, sourcing, manufacturing, quality, and product leadership teams to expediently resolve technical issues;Work with the Service & Quality team to increase the system performance, based on statistical data;Collaborate with Service teams to improve product support by tracking issues, projects and associated reports and driving process improvements;Field test and lab test of prototype retrofits and verification of the technical documentation to meet the field engineering needs;Provide training to distributors, electricians and key customersProduct development engagement for product roadmap and product improvements.Qualifications/RequirementsBachelor's Degree in Engineer from an accredited university or college (Prefer electrical engineering);Willingness and ability to travel 25% of the time (Sometimes in short notice);Basic knowledge of EVCS/Battery/inverter;Good customer communication skill;Good Self and Time Management (Work remotely)Keen to build a career in solar energy;Driver License is mandatory;Multi-language (English and Chinese is a plus)If you are interested at the role, please send your CV and Expected Salary to HR-Penny Zheng ?penny.zheng@?
Created: 2024-10-03