Telecom Network Operations Center (NOC) Engineer IV
NextGen | GTA: A Kelly Telecom Company - Ridgeland, MS
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Job Title: Telecom Network Operations Center (NOC) Engineer IV- (Onsite)Shift: 24x7x365 environment, with shift work and quarterly shift rotations requiredVisa Sponsorship: Not availableJob Description:We are seeking a Telecom NOC Engineer IV who is a subject matter expert in complex telecommunications networks, with deep knowledge of processes. In this role, you will provide advanced remote network surveillance, troubleshoot network outages, and work within all elements of the client's network, including backbone networks, Cisco routers, BGP, OSPF, MPLS, Checkpoint firewalls, and A10 load balancers. You will also mentor and train other technicians, helping them develop fault identification, isolation, and resolution skills, and perform system upgrades and changes.Key Responsibilities:Conduct routine remote surveillance and tier 1 maintenance for network nodes in your area of responsibility.Provide support to technicians and engineers while troubleshooting network and interface issues with transport vendors.Perform fault isolation testing on radio, switching networks, and peripherals; monitor alarms, and respond to work orders and trouble tickets.Escalate trouble tickets with third-party vendors (transport, power, telco) and internal Tier 2 organizations.Provide operational support during large-scale outages and disaster recovery efforts.Stay current with training on systems, products, and processes while identifying and recommending process improvements.Collaborate with senior technicians to learn and assist with complex troubleshooting and repair tasks.Use resources and documentation to reference and troubleshoot network problems.Qualifications:Minimum Required:3+ years of technical experience.Intermediate understanding of TCP/IP concepts, common router user interfaces, and command structures.Familiarity with network topologies for Enterprise or Service Provider networks.Knowledge of traffic flows (e.g., HTTPVOIPGood communication skills and proficiency with Microsoft Office applications (Word, Excel, Outlook).Ability to work in a 24x7x365 environment, including shift work and participation in quarterly shift rotations.Desired Qualifications:CCNA or CCNP certification preferred.Experience with Checkpoint firewalls and A10 load balancersFamiliarity with Bash/Python scripting and Linux/Unix serversExperience with routers, switches, and firewalls, preferably Cisco and CheckpointBasic knowledge of LTM/GTM/Load Balancers (A10 preferredCISSP or other security certifications are a plus.Education:Bachelor's degree or associate degree + 5 year of experience may substitute for the technical experience requirementWhat you didn't know about us:Competitive salaryHealth, Dental and Vision BenefitsShort/Long Term Disability and Critical Care/Illness ProtectionLife Insurance and Retirement PlansEmployee Assistance ProgramWith this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry!We are Connectors. We thrive on "˜quality over quantity' and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!We are Collaborators. You'll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don't stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. For more information click Equal Employment Opportunity is the lawYou should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process.JobsAtKellyTelecom
Created: 2024-10-03