Customer Advocate Supervisor
Addison Group - Chicago, IL
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Job Title: Customer Service SupervisorLocation: Chicago, ILIndustry: Chemical ManufacturingPay: $70,000 - $75,000/yearAbout Our Client:Our client is a well-established, family-owned business in the chemical manufacturing industry with over 90 years of experience. They offer a friendly and flexible work environment, including perks like casual dress, "bring your dog to work" Fridays, and a great opportunity for growth and career development.Job Description:The Customer Advocate Supervisor will lead a team of customer service professionals, ensuring efficient processing of customer orders and inquiries. This role requires a hands-on approach to solving customer issues, collaborating with internal departments, and supporting customer advocates by providing guidance and coaching.Key Responsibilities:Supervise and support a team of 3-4 customer service professionalsOversee the distribution and processing of customer orders and communicationsMonitor customer interactions to ensure timely and effective responsesAct as a liaison between internal departments to streamline processes and solve problemsAssist in testing software systems impacting customer service operationsParticipate in special projects as assignedFoster a collaborative and positive team environmentProvide back-up support for Customer Advocates, including handling escalated customer issuesQualifications:1-2 years of supervisory experience4-7 years of customer service experience (not in a call center)Strong multi-tasking and problem-solving skillsKnowledge of EDI processesProficiency in Microsoft Office and Windows Applications; JD Edwards System knowledge is a plusAbility to motivate and influence team members, with a focus on continuous improvementAdditional Details:Hybrid schedule: 3 days onsite for training, followed by 2 days onsite (Tuesday and Wednesday)Flexible hours (7 AM - 4 PM or 8 AM - 5 PM)Onsite gated parkingBusiness casual dress code (jeans acceptable)Perks:Medical, dental, and vision insurance401k with company matchPTO and tuition assistanceOpen-door policy and opportunities for career advancement
Created: 2024-10-02