Client Advisor, MaxMara Riverside
Max Mara Fashion Group - Hackensack, NJ
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About the RoleCustomer ServiceAssist stylists in the absence of store managementActively builds client confidence by creating an engaging, interactive experienceGain new clients meeting conversion goals and continues to service the existing client baseResolves customer service issues swiftlyEnsure customers' needs are surpassed without hesitation.Consistently meets/exceeds both store and individual sales goals, including KPI'sMaximize the customer experienceMaintain a positive outlook and professional demeanor while supporting company initiativesStaff PartnershipPromotes a positive working environment through effective communication amongst peers, Management, and Corporate OfficeOperationsConsistently adheres to company policies and proceduresPossesses working knowledge of POS systemCommunicate all store-related issues to the Store Manager when unable to solve them on their ownPerforms opening/closing duties as requiredUses time effectively when not servicing clientsAccountable for protecting MaxMara assets and minimizing shrinkStore VisualsMaintains a clean working environment and ensures the presentation of the product is consistent to standardIs fully knowledgeable of the productRequired Skills/Education:Minimum 2-4 years of Retail experience; luxury a plusRTW and/or shoe experience is a plus; product experience in luxury or high-end retail is strongly preferredStrong interpersonal, organizational, and communication skillsAble to work independently as well as collaborativelyProficient computer skillsMax Mara is an Equal Opportunity Employer. M/F/D/V
Created: 2024-10-02