Business Operations Specialist - eCommerce
WorldLink US - Ridgefield Park, NJ
Apply NowJob Description
TITLE: Business Operations Specialist - eCommercePOSITION TYPE: Full Time (W2)LOCATION: Ridgefield Park, NJABOUT WorldLink:WorldLink is a rapidly growing information technology company at the forefront of the tech transformation. From custom software development to cloud hosting, from big data to cognitive computing, we help companies harness and leverage today's most cutting-edge digital technologies to create value and grow.Collaborative. Respectful. Work hard Play hard. A place to dream and do. These are just a few words that describe what life is like at WorldLink. We embrace a culture of experimentation and constantly strive for improvement and learning.We take pride in our employees and their future with continued growth and career advancement. We put TEAM first. We are a competitive group that like to win. We're grounded by humility and driven by ambition. We're passionate, and we love tough problems and new challenges. You don't hear a lot of "I don't know how" or "I can't" at WorldLink. If you are passionate about what you do and having fun while doing it; tired of rigid and strict work environments and would like to work in a non-bureaucratic startup cultural environment, WorldLink may be the place for you.For more information about our craft, visit WHO we're looking for:We are looking for a Business Operations Specialist - eCommerce to join our team.Role and Responsibilities:Lead and manage the bottoms-up planning and forecasting based on individual category promotional and marketing plans.Collaborate with category management, performance marketing, product and finance teams for the Quarterly Commercial Deal (QCD) planning process and manage all program approvals from key internal stakeholders.Define the eCommerce Marketplace strategy, improve omni channel presence, and optimize the Marketplace as a product.Drive the growth of Harman Audio, JBL and IoT categories, developing monthly and quarterly business plans, and managing day-to-day execution on-site.Work with Harman Audio to develop joint business plans with associated investment to reach sales targets.Analyze daily, weekly, and monthly performance to understand conversion and traffic drivers, including conversion funnel, promotional lift, and marketing activities.Work closely with Channel Marketing to develop campaigns and improve content and messaging to customers to improve traffic and qualified lands.Analyze promotion performance by customer cohorts to understand drivers of performance and to create targeted offer strategies.Lead cross-functional initiatives to increase collaboration and investment from carriers to drive overall connected TV sales.Prepare executive presentations to share business strategies, plans, and deep dives into specific topics as needed/requested.Monitor model level profitability and identify optimizations to improve overall profit rate.Have a thorough understanding of the industry, seasonality and business trends/events, and continually monitor competitor/industry developments.Conducting financial analysis to meet or exceed revenue and profitability targets.Create promo copy, aligning with legal, and drive execution on site and across marketing channels.Continuously monitor the customer experience journey and provide direction to supporting teams to optimize and maximize conversion.Required Experience and Education:8-10 years of experience in eCommerce or related industry.Bachelor's Degree required - MBA preferred.Necessary Skills and Attributes:Self-motivated individual with the ability to thrive in a team-based or independent environment.Detail-oriented with strong organization skills.Ability to work in a fast-paced environment.Limited supervision and the exercise of discretion.Strong leadership with the ability to drive results by partnering with Stakeholders across all levels of the organization.Demonstrated expertise driving business execution and delivering against revenue and profit targets.Demonstrated success in a high-pressure environment with ability to respond to changing priorities without loss in performance or productivity.Ability to lead cross-functional teams and drive influence across many levels of the organization.Strong quantitative and analytical capabilities with high proficiency in data analysis using Excel with Tableau preferred.Structured and process-oriented approach to solve business and operational problems with a highly agile approach.Physical Demands:The physical demands described here are representative of those that must be met by contract employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the contract employee is occasionally required to stand, clean, crawl, kneel, sit, sort, hold, squat, stoop, stand, twist the body, walk, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs or ladders and scaffolding, talk or hear, and lift up to 20 pounds. Specific vision abilities required by the job include ability to distinguish the nature of objects by using the eye. Operate a computer keyboard and view a video display terminal between 50% - 95% of work time, including prolonged periods of time. Requires considerable (90%+) work utilizing high visual acuity/detail, numeric/character distinction, and moderate hand/finger dexterity.Performs work under time schedules and stress which are normally periodic or cyclical, including time sensitive deadlines, intellectual challenge, some language barriers, and project management deadlines. May require working additional time beyond normal schedule and periodic travel.WHAT we'll bring:During your interview process, our team can fill you in on all the details of our industry-competitive benefits and career development opportunities. A few highlights include:Medical PlansDental PlansVision PlanLife & Accidental Death & DismembermentShort-Term DisabilityLong-Term DisabilityCritical Illness/ Accident/ Hospital Indemnity/ Identity Theft Protection401(k)WHAT you should know:Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. WorldLink is an Equal Employment Opportunity and Affirmative Action employer. All employment at WorldLink is decided on the basis of qualifications, merit, and business need. We endeavor to continue our footprint as a diverse organization by highlighting opportunities for all people. WorldLink considers applicants for all positions without regard to race, color, religion or belief, sex, (including pregnancy and gender identity), age, national origin, political affiliation, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. People with disabilities who need assistance with any part of the application process should contact us.This job description is designed to cover the main responsibilities and duties of the role but is not designed to be a comprehensive list of all.
Created: 2024-10-01