Events Coordinator
Smash Park Entertainment Group - La Vista, NE
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Smash Park, a leading Eatertainment brand, is seeking an experienced and dynamic Event Coordinatorto join our team. What we do: We Deliver Fun. Who we are: We are passionate, thoughtful, and competitive professionals who are obsessed with serving others. What's important to us: Living the +1. Giving our team members & guests everything they expect plus a little more. Why us? You will experience what it's like to play and grow on a winning team! As an Event Coordinator for Smash Park, a typical day might include the following:Responding to a large and consistent volume of email, phone and drop-in inquiries about booking a private event, in a welcoming and positive way End-to-end communication with the guest scheduling the event, to ensure all questions are answered Providing education and consultation to guests regarding the plethora of options, including reservations for pickleball courts, games courts, canopy's, catering, etc., to sell each guest the perfect option for them Answering questions that guests have regarding drinks, food, the game of Pickleball, or other questions about our awesome venue Creating documents that communicate necessary details to all internal parties impacted Communicating and working closely with other team members, to ensure events play out as each guest expects Seek feedback after events, and identify ways to improve; share feedback with the team Track event key performance areas and identify items to work on for future events This Job Might Be for You If:You enjoy working independently and you're self-motivated You don't mind sitting the majority of the day, responding to emails, phone calls and voicemails You have extraordinary people skills, you take pride in your work, and you enjoy creating positive and memorable experiences for your customers You are highly organized, and enjoy creating and improving both processes and supporting tools You thrive on multi-tasking in a very busy environment, and you're easily able to work under strict deadlines You are patient, level-headed and cool under pressure You pay attention to details. As far as you're concerned, anything worth doing is worth doing right, every single time; you stay focused, and nothing falls through the cracks on your watch. You communicate clearly; you speak eloquently; you can explain just about anything to anyone, and you're comfortable communicating with all types of people and personalities How You'll Do ItMaintains an in-depth knowledge of venue, menus, vendors, and operations as they pertain to sales, and property rentals. Coordinates event details such as space requirements, food and beverage menus, and game rental requirements with clients. Serves as event coordinator when needed. Provides clients with up-to-date estimates on contracted food, beverage, and rentals, recommending best possible choices within their budget to ensure a better than expected event and to encourage repeat business. Accurately reviews event information at operations meetings and sets the team up for success with providing event cheat sheets, accurate # of drink tickets and wristbands for each group as needed. Solicits business through cold-calling and outside sales visits. Oversees booked business to ensure client satisfaction, informing departments on event status and follows established guidelines and time frames. Coordinates the rental of any additional items sold for the event. Documents event details at the completion of each event for use in planning and executing future events. Investigates, resolves, and responds to guests' comments/feedback as necessary. Participates in all marketing and promotional efforts to build the business. Any other duties as assigned. What we are looking for:Minimum of three (3) years of related sales or coordinating experience Excellent communication, time management and organization skills Ability to work on a team Energy and enthusiasm Safe service of food and alcohol certification is preferred. Knowledge in Tripleseat sales software, and Google Workspace or similar software is preferred.
Created: 2024-09-29