Resort Manager
Gurney's Montauk Resort & Seawater Spa - Montauk, NY
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Job Title: Resort ManagerLocation: Gurney's Montauk Resort & Seawater Spa, Montauk, NYJob Type: Full-TimeSalary: Starting at $180,000 per yearAbout Gurney's Montauk Resort & Seawater Spa: Gurney's Montauk Resort & Seawater Spa is an iconic luxury destination on the scenic shores of Montauk. Known for its sophisticated accommodations, world-renowned seawater spa, and unparalleled guest service, our resort is dedicated to creating unforgettable experiences for our esteemed guests.Job Overview: We are seeking an accomplished and highly motivated Resort Manager to lead Gurney's Montauk Resort & Seawater Spa. The ideal candidate will bring over 10 years of extensive resort management experience, including a strong background in luxury resorts and rooms division management. This role requires a dedicated leader with a passion for excellence and a commitment to delivering an exceptional guest experience.Key Responsibilities:Resort Operations:Oversee daily resort operations, including front desk, housekeeping, food and beverage, and maintenance departments.Ensure all departments work cohesively to provide a seamless and high-quality guest experience.Develop and enforce operational policies and procedures to improve efficiency and service delivery.Guest Experience:Provide a luxurious and personalized guest experience that reflects the standards of Gurney's Montauk Resort & Seawater Spa.Address and resolve guest concerns promptly and professionally.Continuously monitor guest feedback and implement improvements to enhance satisfaction and loyalty.Team Leadership:Recruit, train, and manage a skilled team, including department heads and front-line staff.Promote a positive work environment that encourages teamwork, development, and employee engagement.Conduct performance evaluations and offer guidance to support staff growth and performance.Financial Management:Develop and manage the resort's budget, including revenue forecasting, expense control, and financial reporting.Analyze financial performance metrics such as occupancy rates and average daily rates to drive profitability.Implement cost control measures and identify opportunities for revenue growth.Marketing and Sales:Collaborate with the marketing team to create and implement effective promotional strategies and campaigns.Build and maintain relationships with travel agents, corporate clients, and other key stakeholders.Assess market trends and adjust strategies to optimize occupancy and revenue.Compliance and Safety:Ensure compliance with all health, safety, and regulatory standards.Maintain high standards of cleanliness and safety throughout the resort.Oversee emergency response procedures and conduct staff training.Vendor and Community Relations:Manage vendor relationships, including contract negotiations and oversight.Engage with local businesses and community organizations to enhance the resort's presence and reputation.Qualifications:Bachelor's degree in Hospitality Management, Business Administration, or a related field; Master's degree preferred.Minimum of 10 years of experience in resort management, with a strong background in luxury resorts.Extensive experience in rooms division management, including roles such as Director of Rooms or similar.Proven track record of achieving high standards of guest satisfaction and operational excellence.Exceptional leadership, communication, and interpersonal skills.Strong financial acumen and experience in budget management.Proficiency with resort management software and systems.Ability to work flexible hours, including weekends and holidays, as needed.Skills and Attributes:Outstanding customer service and problem-solving skills.Excellent organizational and multitasking abilities.Capacity to perform well under pressure and in a fast-paced environment.Innovative mindset and dedication to enhancing the guest experience.What We Offer:Competitive salary starting at $180,000 per year.STIComprehensive benefits package.Employee discounts on resort amenities and services.
Created: 2024-09-28