Customer Service Representative
Engrave It Houston - Houston, TX
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Company DescriptionEngrave It Houston is a leading provider of engraving and marking services with over 20 years of experience. Specializing in MetalPhoto Processing, Laser cutting and engraving, Chemical Etching, and Full Color Print, we cater to diverse markets such as Oil & Gas, Electrical, Aerospace, Medical, and more. Our commitment to customer satisfaction, quality, and fast turnaround times sets us apart in the industry.Role DescriptionThis is a full-time for a Customer Service Representative at Engrave It Houston. The Customer Service Representative will be responsible for:Handling customer inquiries on the phone, email or in personResponsible for handling inbound prospective customer custom engraving requestsProviding customer support, ensuring customer satisfaction, and enhancing the overall customer experiencePerforming general clerical tasks, such as filing, scheduling, and managing clientrecordsCollaborating with internal teams to resolve customer issues quicklyQualificationsCustomer Service Representatives and Customer Support skillsCustomer Satisfaction and Customer Experience expertiseStrong communication and interpersonal skillsProblem-solving abilities and a customer-focused mindsetAbility to multitask and prioritize tasks effectivelyExperience in a similar role or industry is a plusProficiency in CRM software and Microsoft Office SuiteHigh school diploma or equivalent; additional education is a bonus
Created: 2024-09-21