Sr. Printer Service Technician
KYOCERA Document Solutions America, Inc. - Philadelphia, PA
Apply NowJob Description
OverviewWhen you join Kyocera Document Solutions Mid-Atlantic, Inc. you are joining an organization that is deeply rooted in the Philosophy of "doing what is right as a human being". Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability, and a sense of urgency all while putting knowledge to work to drive change.In addition, we're a Great Place to Work... and we really mean it! Kyocera Document Solutions America, Inc. was officially certified a Great Place to Work since 2021. An organization earns this distinction when its employees have expressed their trust the people they work for, have pride in what they do and enjoy the people they work with.As a Senior Service Technician, you will maintain optimum operation of copiers and digital copiers/printers via preventive maintenance and emergency repairs. Install necessary parts, maintenance kits, factory modifications and perform adjustments as directed by manufacturer(s).The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change does not come around every day.ResponsibilitiesAccurately diagnose, repair, and maintain equipment in optimum operating condition at customer sitesReceive, prioritize and accurately close service callsMaintain optimum equipment performance per manufacturer maintenance and repair proceduresReport poor or suspect machine performance at first suspicion to managerManage and maintain a highly accurate car stock parts inventoryKeep current with new technology through off-site manufacturer's classes and online trainingAssist fellow technician with suspect service callsProvide a minimum of Level 1 connectivity support (for contact devices) to customer and, or customers designed network support departmentProvide on-going key-operator training to enhance user productivity, increase machine uptime and reduce service ticketsProvide customer assistance with loading paper, staples, adding toner and, or any other key-operator function as required and, or proactively as schedule allowsQualificationsAccurately diagnose, repair, and maintain equipment in optimum operating condition at customer sitesReceive, prioritize and accurately close service callsMaintain optimum equipment performance per manufacturer maintenance and repair proceduresReport poor or suspect machine performance at first suspicion to managerManage and maintain a highly accurate car stock parts inventoryKeep current with new technology through off-site manufacturer's classes and online trainingAssist fellow technician with suspect service callsProvide a minimum of Level 1 connectivity support (for contact devices) to customer and, or customers designed network support departmentProvide on-going key-operator training to enhance user productivity, increase machine uptime and reduce service ticketsProvide customer assistance with loading paper, staples, adding toner and, or any other key-operator function as required and, or proactively as schedule allowsNoteThis is a general description of the duties and responsibilities most frequently required of this position. The company may from time-to-time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.Kyocera Document Solutions America, Inc is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company's portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change. Kyocera is looking for enthusiastic and innovative people to help our customers run their businesses more efficiently and more profitably. We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays.KYOCERA Document Solutions America, Inc. is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or protected veteran status. Qualified minorities, women, protected veterans and/or individuals with disabilities are encouraged to apply.
Created: 2024-09-15