ProdOps and Support Engineer

Optimove is a global marketing tech company, recognized as a Leader by Forrester and a Challenger by Gartner. We work with some of the world's most exciting brands, such as Sephora, Staples, and Entain, who love our thought-provoking combination of art and science. With a strong product, a proven business, and the DNA of a vibrant, fast-growing startup, we're on the cusp of our next growth spurt. It's the perfect time to join our team of ~450 thinkers and doers across NYC, LDN, TLV, and other locations, where 2 of every 3 managers were promoted from within. Growing your career with Optimove is basically guaranteed. We are looking for a talented and data-driven ProdOps and Support Engineer - an energetic self-starter and problem-solver with outstanding technical skills, and interested in growing and learning from the best.Responsibilities:Monitor, maintain and support Optimove's production environmentA key person for integration projects and requests from customers (data and application-oriented)Investigate and debug ETL processesConduct data QA and analysis (Snowflake, MsSQL, BigQuery)Perform configuration managementCreate robust and scalable processesCommunicate directly with customers to solve technical issuesRequirements:Outstanding technical skillsExperience with SQLFast learner looking to be exposed to, and to work with, new technologiesStrong interpersonal and communication skillsTeam player with self-learning and problem-solving abilitiesAgile, highly motivated, exceptional work ethics, ambitious, a super-multitasker and with a sense of responsibility to follow through on tasksYou should be able to talk about technology, even with non-technical people in a clear and coherent wayAbility to learn quickly in a fast-pasted environment, and come up with creative ideas for improvementsTechnologies fascinate you - you must be familiar with software technologies (such as web and mobile SDK, APIs, SQL, JSON, HTML, JavaScript)Strong attention to details and ability to effectively articulate technical challenges and solutionsDesired:Experience working with enterprise-grade customersExperience debugging issues in web applications - logs, networking, etcExperience with monitoring tools (DataDog, Kibana, Elastic)Understanding of networking terminologies and functionality such as DNS, http, ports etc...Experience in SaaS B2bFor those applicants in the NYC area, the base salary range for this role is $60,000-$90,000. The salary offered will be based on experience, role, and location.This role is based in our NYC office and is onsite 3x a week.

Created: 2025-02-15