Senior Director, Product Design @ F100 insurance ...

Title: Senior Director of Product Design, Cross Value Services @ F100 insurance companySummary: This is a role for a seasoned Product Design leader to oversee the consolidation of multiple product streams under one unified roof. The ideal candidate has managed managers, has proven stakeholder management skills, has overseen the creation of complex products at a massive scale, and has regulated industry experience (financial, insurance, healthcare, HRHCM, real estate, etc.)Location: Hybrid in NYC, onsite 3xweek (Tues-Thurs)About our client:Picture this: a heart-led and empathy-focused company that's focused on advancing tech and innovation, always pushing for the next big thing, that's also a venerable F100 InsureTech company, with incredible resources and culture, and who support their employees in so many ways!Diversity and humanity are deeply rooted values in their company culture, and they care deeply about both their employees and their users. They have incredible benefits - including great health coverage, 6 month parental leave, student loan repayment programs, pension - and the list goes on.They have been named one of Fortune's "World's Most Admired Companies", are in the top 50 companies in Forbes' 2024 "America's Best Employers for Diversity", and received a score of 100 on the Human Rights Campaign Foundation's "2023-2024 Corporate Equality Index".As they are not owned by shareholders but rather owned by their policyowners themselves, they don't answer to Wall Street. So, they can truly take their time to invest in long-term projects that will fundamentally benefit their millions of users, as opposed to just getting things out the door for short-term profits to please their shareholders. So it's a really wonderful environment to create in!They are in the midst of massive growth and expansion, both building out a bevy of 0 to 1 products as well as innovating on their already-widely-used products, so it's a great time to get in the door to execute and ship impactful work at a massive scale.About the role:They're building the next generation of innovative digital products in the insurance industry, and are looking for an energetic, proactive Senior Director of Product Design to lead the charge of a broad portfolio of high visibility "Value Streams", aka their different business units. They're looking for a dedicated design leader with 15+ years of experience, preferably with some experience in financial services, InsureTech, or a highly regulated industry. Their ideal candidate has a track record of managing managers and overseeing design orgs of ~10-15 designers. Experience with managing external partners and agencies is also a big plus. As Senior Director, you'll manage a team of 2 - 4 Directors of Product Design, who are either ICs or manage small teams. You'll oversee the end-to-end design of digital products in different Value Streams, notably Purchase Experience (application, account opening) and Service Experience (customer- and agent-facing policy and account servicing). You'll be executing a strategic vision, as well as building and joining a portfolio of digital products used by consumers and agents into one seamless, intuitive experience. You'll be collaborating extensively to not only craft individual tech-forward, user-centered digital product experiences, but also to connect end-to-end digital experiences and other multi-channel experiences within and across the Value Streams for customers and agents. This leadership position has a tremendous impact on the overall business and plays a crucial role in their entire ecosystem.You'll also have a key role in helping the company grow and mature their digital product design capabilities including evolving processes, establishing professional growth and advancement pathways, nurturing a design culture, providing coaching and mentorship, and advocating for the value of Design with a capital D in the organization.What you'll do:Design Strategy, Research, and ConceptingDirect the vision for an integrated digital product experience: Lead dedicated Value Stream Product Design Directors and partner with other Senior Directors to build design strategies in support overall business and experience goals with human-centered designPartner with other design peers to deliver insight-driven design: Guide user and design research (quant and qual), research methodologies and artifacts (e.g., interview guides, diary study journalscapture, etc.), and present insights to stakeholdersCo-create with product designUXUI partners: Design concepts across the spectrum of fidelities, storyboards, prototypes, and other visual storytelling mediums to articulate the integrated direction of key digital experiencesEstablish integrated measures of success: Develop benchmark and innovative experience and design measures that help prove that integrated digital products deliver on business KPIsOKRs and user needsManage a portfolio of digital product design deliveryDeliver end-to-end digital product designs: Lead product design directors in the full spectrum of product design activities for all life stages of digital productsNurture a productive and trusting environment: Enable a creative, productive, and trusting environment for Directors and other designers to do their best workFacilitate compelling storytelling: Craft and coach others in the execution of compelling narratives and storytelling for a range of audiences and seniority levelsManage a portfolio of digital product design execution: Manage staffingcapacity, reporting, risk management across multiple teamsprojects including those delivered by external agency partners and contractorsWithin and cross-value stream strategiesLead projects to create seamless products: With other Senior Directors and Directors, lead cross-product and cross-value stream projects to optimize the holistic experience of digital products and multi-channel experiences to ensure seamless flows for consumers, agents, and other key usersCreate alignment on cross-product, cross-value stream enablers: Partner with design systemops leaders, data leaders, and content strategy leaders to facilitate guidelines for consistent cross-product design and contentPartner with product leaders: Collaborate on digital product integration and platform decisions throughout the lifecycle to integrate product experiencesLeadership and collaborationPartner with senior leadership for delivery: Partner widely with department and program leadership, implementation managers, product managers and owners, engineering, and others in the large-scale, multi-year implementation and in-year accelerated MVP deliveryLead well-structured facilitation and workshops: Structure and facilitate meetings, workshops, and brainstorming sessions to co-create design strategy related deliverablesPartner with design leadership: Collaborate closely across the org with designers, product managers, production team, and program and business leaders to execute projects and maintain alignment on strategic directionsThe ideal candidate has:15+ years in design strategy, design leadership or a related field with consumer facing and B2B digital experiences10+ years in digital product design, including a track record of shipping high quality digital designs for a range of personas and a range of digital product types (e.g., responsive web, apps, portals, etc.)8+ years of managerial experience, including overseeing managers of managers Experience with managing multiple projects in a fast-paced, deadline-driven environmentA successful track record of shipping digital experience designs across a range of front-ends and platforms (e.g., content management systems, lowno-code platforms, framework-based front ends, native apps)Mastery of design and prototyping tools (e.g., Figma, Adobe Creative Suite) and digital whiteboardfacilitation tools (e.g., Figjam, Miro)Please note that while this is not a hands-on design role, they do want someone who's come up through design. A portfolio is required - ideally with case studies demonstrating experience in at least one highly regulated industry, like InsureTech, Financial Services, Healthcare, HRHCM, Real Estate, etc.And if you have this, we really want to hear from you:Experience in life insurance, financial services, or other highly regulated industry for complex application or servicing experiencesCompensation:Salary Range: $175,000 - $225,000 base + annual bonus + long term incentivesGenerous benefits include 401K match, pension, career development, tuition reimbursement, fertility benefits, parental benefits whether through birth, adoption, foster care, or surrogacy, and wellness benefits including onsite amenities, etc. It's a huge list; they take care of their people!

Created: 2025-02-15