Sales Development Manager

At PitchBook, we are always looking forward. We continue to innovate, evolve, and invest in ourselves to bring out the best in everyone. We're deeply collaborative and thrive on the excitement, energy, and fun that reverberates throughout the company. Our extensive learning programs and mentorship opportunities help us create a culture of curiosity that pushes us to always find new solutions and better ways of doing things. The combination of a rapidly evolving industry and our high ambitions means there's going to be some ambiguity along the way, but we excel when we challenge ourselves. We're willing to take risks, fail fast, and do it all over again in the pursuit of excellence. If you have a good attitude and are willing to roll up your sleeves to get things done, PitchBook is the place for you. About the Role:As a member of our Account Management & Customer Success team, you will thrive on your ability to embrace and drive change and your commitment to ensuring you and PitchBook are always growing and improving. While continually learning and exploring new ideas and concepts, you will be inspired to ask questions and challenge the status quo while remaining focused on our customers' success. We value teamwork and collaboration and encourage our people to build strong, trusting relationships with their teammates, customers, and partners. A contagious positivity, insatiable curiosity, and people-first attitude are the winning traits of our most successful Account Management & Customer Success team members. If this sounds like you, join us!PitchBook's Sales Development Manager is responsible for leading the day-to-day team activity in achieving sales goals, ensuring ongoing knowledge development across the team, and training Customer Success Associates to be impactful. Ultimately, the East Coast Customer Success Development Manager leads a high-performing team of New York Customer Success Associates with an emphasis on ongoing professional development.Primary Job Responsibilities:Lead and inspire the New York Customer Success Associate team to consistently exceed sales goals through hands-on coaching, motivation, and team developmentInspire a supportive team culture aligned with company values, cultivating an environment that empowers individual and team successConduct regular team meetings to share best practices, review metrics, reinforce expectations, and promote continuous learningSupport new hires through onboarding and learning path completion, setting them up for success from day oneSet clear team objectives and key results, aligning CSA goals with broader account growth targetsTake ownership of team outcomes, tracking progress and providing leadership with regular performance updatesHold consistent 1:1s with each team member to discuss performance, strategic goals, coaching needs, and career developmentUse data to monitor performance, diagnose challenges, and provide targeted coaching on pipeline management and opportunity creationCoach team members to enhance productivity by effectively managing lead flow, tracking weekly activities, and upholding high standards in lead qualification to drive quality opportunities and maximize conversionsEnsure team adherence to standard operating procedures and role expectations, maintaining high quality in all activitiesPartner with Account Management leadership to align CSA activities with account growth strategies, ensuring coordinated efforts across teamsParticipate actively in Account Management & Customer Success Leadership meetings, offering insights and driving alignment on account growth strategiesSupport the vision and values of the company through role modeling and encouraging desired behaviorsParticipate in various company initiatives and projects as requestedSkills and Qualifications:Bachelor's degree2+ years of professional management or team lead experience, ideally in a sales capacity A good candidate for the role is someone who has personal experience exceeding sales quotas through grit and creative thinking Experience in developing cold calling and prospecting skills and methodologies Previous experience building relationships with internal management Experience with Salesforce or a similar CRM, as well as Outreach or other workflow tools Willingness to learn our sophisticated yet elegant SaaS-based platform Superior written and verbal communication skills Recruiting and team development experienceProficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word, and Excel with the ability to pick up new systems and software easilyBenefits + Compensation at PitchBook:Physical Health Comprehensive health benefitsAdditional medical wellness incentives STD, LTD, AD&D, and life insuranceEmotional Health Paid sabbatical program after four yearsPaid family and paternity leave Annual educational stipendAbility to apply for tuition reimbursementCFA exam stipend Robust training programs on industry and soft skills Employee assistance programGenerous allotment of vacation days, sick days, and volunteer days Social Health Matching gifts programEmployee resource groupsSubsidized emergency childcare Dependent Care FSACompany-wide eventsEmployee referral bonus program Quarterly team building eventsFinancial Health 401k matchShared ownership employee stock program Monthly transportation stipend *Please be aware the above PitchBook benefit and perk offerings are subject to corresponding plan and policy documents and may change during the course of your pensationAnnual base salary: $95,000Annual on target variable commission of fully ramped representative meeting expectations: $50,000PitchBook currently has no cap on commission and commission is determined by individual performanceWorking Conditions:We believe our business and our culture are strongest when we work together in person. We also know that it's helpful to have some flexibility to work remotely. Most roles work in the office 3+ daysweek, and some are expected to work in the office 4-5 daysweek. The current expectation for this role is that you are working in the office 5 daysweek and that you are in the office full-time during the training period, for which the length varies by role. During an initial phone screen, the team will discuss expectations for this specific position.The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an on-going basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events.Life At PB:We are consistently recognized as a Best Place to Work and our culture is at the heart of our success. It's our fundamental belief that people do and create great things and that people are the cornerstone of prosperity. We believe that proactively seeking out different points of view, listening to others, learning, and reflecting on what we've heard creates a sense of belonging within PitchBook and strengthens the PitchBook community.We are excited to get to know you and your background. Concerned that you might not meet every requirement? We encourage you to still apply as you might be the right candidate for the role or other roles at PitchBook.#LI-VH1

Created: 2025-02-15