Clerical Associate Level IV-Provisional Apppointment

Lincoln Medical and Mental Health Center is one of New York City's premier acute care hospitals. Located in Downtown Bronx, Lincoln is a teaching hospital renowned for its Centers of Excellence, and a recognized industry leader in the implementation of state-of-the art medical technology and best practices. Our team of highly trained and caring medical professionals is dedicated to providing the highest quality health care that is safe, compassionate, culturally competent and patient-centered. Comprehensive services are offered in three major primary care areas: Medicine, Pediatrics, and Women's Health in addition to more than eighty (80) specialty services. At Lincoln, the safety and comfort of our patients is our number one priority.At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.Visit us at DescriptionPURPOSE OF POSITION:Under the direct supervision of the Deputy COO or designee heshe functions as a division Clerical IV Inpatient Supervisor.DUTIES & RESPONSIBILITIES:1. Supervises Inpatient clerks to ensure clerical support which includes but not limited to assigning work scheduling clerical staff, timesheets, reviewing work and ensuring compliance with all clerical related functions charge.2.Ensure unit telephones and patient call bell system are answered timely. Follow up on providernurse request for contact with family members when directed.3.Ensure and follow up on work orders for repairs, supplies and maintenance. Conduct daily rounds to maintain environment of care standards are municate with the Operations Center to ensure bed assignment and report delays in dischargesreasons. Make sure Bill of Rights packages are distributed to patients.5.Ensure (24) hour discharge notices are distributed to patients and followed up when requested with the clinical staff. Communicate with clinical staff to ensure compliancefallouts.6.Follow of on all Transportation request. Contact patient's insurance provider when there is an issue with approvals.7.Follow up with clerical staff regarding follow up appointments and contact the Ambulatory Care or designee with problems regarding ensuring appointments for patients being discharged. 8.Ensure training for all new clerical staff, evaluations and educational trainingclasses in compliance with Human Resources and departmental in-services.9.Maintain a log on all 1- 2 -6 Code as directed and monitor telephones during the 1- 2- 6 Code.10.Ensure specimens are picked up timely. Ensure telegramsvisitors restrictions and other items are sent to the appropriate staffdepartments.11.Conduct monthly Town Hall meetings and follow up on all issues as related to the meeting. Ensure minutes are taken and distributed to staff.12.Maintains compliance with infection control.13.Ensures as safe and secure environment free of hazards to reduce the risk of injury to all customers (patient, visors and staff).14.Knowledge of diversity in the work place.15.Participates in the Performance Improvement activities.16.Dresses in a professional manner.17.Utilizes the EPIC system to correctobtain patient's demographical information.18.Participates in team building activities. Always practice ICARE Model19.Ensures compliance with yearly mandates.20.Review transportation request prior to approval with the goal to decrease the number of bills to hospital authorizations.21.Trackreport discharges to the Operations Center on each tour to the Operations Director or designed.Minimum Qualifications1. A high school diploma or its educational equivalent; and2. Six (6) months of full-time satisfactory clerical experience andor experience interacting with the public, such as processing sales; taking, processing, and delivering orders; obtaining and dispensing information; listening to and resolving customers concerns, problems, and complaints; andor performing related customer service activities.If you wish to apply for this position, please apply online by clicking the "Apply for Job" button or forward your resume, noting the above Job ID #, to:Lincoln Medical & Mental Health CenterHuman Resources Department234 Eugenio Maria De Hostos Blvd, (East 149th Street),2nd Floor, AnnexBronx, NY 10451Attn: Recruitment UnitNYC Health and Hospitals offers a competitive benefits package that includes:Comprehensive Health Benefits for employees hired to work 20+ hrs. per weekRetirement Savings and Pension PlansLoan Forgiveness Programs for eligible employeesPaid Holidays and Vacation in accordance with employees' Collectively bargained contractsCollege tuition discounts and professional development opportunitiesMultiple employee discounts programs

Created: 2025-02-14