Clerical Associate-Level III Provisional Appointment

Lincoln Medical and Mental Health Center is one of New York City's premier acute care hospitals. Located in Downtown Bronx, Lincoln is a teaching hospital renowned for its Centers of Excellence, and a recognized industry leader in the implementation of state-of-the art medical technology and best practices. Our team of highly trained and caring medical professionals is dedicated to providing the highest quality health care that is safe, compassionate, culturally competent and patient-centered. Comprehensive services are offered in three major primary care areas: Medicine, Pediatrics, and Women's Health in addition to more than eighty (80) specialty services. At Lincoln, the safety and comfort of our patients is our number one priority.At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.Visit us at DescriptionPURPOSE OF POSITION:Under the general supervision of the Assistant Director, the Clerical Associate III performs advanced-level clerical work related to utilization management functions.•Interacts with insurance companies and external review agencies through various communication modes, providing patient information such as medical chart details, discharge status, and alternate level of care status.•Types forms, records, and other documents related to patient activities.•Receives insurance coverage notices and related documents, inputs them into the electronic database andor electronic medical record system, and distributes insurance coverage information to appropriate parties.•Inputs and maintains information related to patient records and discharge status in various electronic databases and medical record systems, and prepares and distributes reports, surveys, andor studies related to utilization review.•Compiles and submits required paperwork and patient medical information for requesting expedited reviews and discharge appeals with insurance companies and external review agencies.•Develops statistics and patient data for inclusion in records, reports, and other documentation from computerized and electronic databases. Review reports and other documents for completeness, accuracy, and conformity with established procedures.•Coordinates with Emergency Room staff to ensure that medical rights letters are provided to patients upon admission. Documents and communicates findings with appropriate staff. Presents andor distributes, via certified mail, documents related to insurance coverage, discharge status, etc., to patients andor caregivers.•Prepares charts for on-site and off-site review, facilitates expedited reviews, and processes chart requests in a timely and prompt manner.•Interacts with various hospital staff to obtain andor provide information to update and maintain patient information.•Performs all other duties as assignedMinimum Qualifications1. A high school diploma or its educational equivalent; and2. Six (6) months of full-time satisfactory clerical experience andor experience interacting with the public, such as processing sales; taking, processing, and delivering orders; obtaining and dispensing information; listening to and resolving customers concerns, problems, and complaints; andor performing related customer service activities.If you wish to apply for this position, please apply online by clicking the "Apply for Job" button or forward your resume, noting the above Job ID #, to:Lincoln Medical & Mental Health CenterHuman Resources Department234 Eugenio Maria De Hostos Blvd, (East 149th Street),2nd Floor, AnnexBronx, NY 10451Attn: Recruitment UnitNYC Health and Hospitals offers a competitive benefits package that includes:Comprehensive Health Benefits for employees hired to work 20+ hrs. per weekRetirement Savings and Pension PlansLoan Forgiveness Programs for eligible employeesPaid Holidays and Vacation in accordance with employees' Collectively bargained contractsCollege tuition discounts and professional development opportunitiesMultiple employee discounts programs

Created: 2025-02-14