Genesys Business Analysis

Skill: Genesys, Business Analyst Must be able to read SIPWireshark Log Requests. Experience with Troubleshooting, Problem Analysis in both Avaya and Genesys. Genesys CX Experience(on-prem). Agile knowledge with SAFe or NWOW framework is preferred Business Intelligence Platforms knowledge - PowerBI, Tableau. Avaya Aura Experience. UNIXLinux command knowledge. Experience with system monitoring tools. Good to have Hands on implementation, Configuration, deployments to production and support. Knowledge with Aternity. Using agile methodologies, partner with product owners to understand business needs, gather requirements, and develop solutions to deliver the desired customer experience. Support and maintain existing Avaya Telephony and Contact Center solutions and demonstrate complex problem-solving skills.

Created: 2025-02-14