Engagement Spec-Outreach (100207)
Equus - Staten Island, NY
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Company DescriptionWe help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.Job DescriptionDuties may vary depending on programmatic areas of assignmentConducts outreach to customers referred by HRA for the WeCARE program to schedule clinical assessments andor to maintain engagement in the program once assigned to an activity (e.g. SSISSDI or Vocational Rehabilitation Fast Track)Calls and meets with customers in advance of the clinical assessment or other services to review medical and other health-related documentation and assist customers in collecting documents to be reviewed during the clinical assessment process andor to comply with program requirements to maximize benefits to the clientsExplains the clinical assessment and other service processes to customers; provides written materials about the WeCARE program and its services, answers questions and explains program benefitsAssesses customer need for accommodations to participate in the clinical assessment process and program activities and takes appropriate action(s) to addressAssists in scheduling Review Physician or Evaluating Clinician activities, as well as external medical, mental health, or substance abuse evaluations with customersConducts additional customer outreach to ensure engagement throughout the clinical assessment and service participation processes Maintains records related to the clinical assessment and service processes in support of assessment and service delivery staff (scans documents, records activities in the management information systems of record)Generates real-time reports related to the clinical assessment and other program component inputs and throughputs to assist management in assigning resources and managing the processEnsures customer files related to clinical assessment and assigned program areas are complete and that all documents are appropriately signed off by health professionals and customers; coordinates with quality assurance staff for customer file reviews related to assessment processesParticipates in team meetings to evaluate and improve clinical assessment and other service processesParticipates in any required training related to the position and its responsibilitiesUnderstands and adheres to HRA policies and procedures and RWS standard operating procedures related to clinical assessments and customer service deliveryProvides assistance to customers in using resource room technology and other services to enhance services and employabilityTracks and reports on customer engagement activitiesAssists customers with resume development, job applications, interviewing skills, and other tools needed to successfully find employmentSupports care managers with scheduling appointments and managing unit calendarsSchedules and prepares for customer workshops, sets up rooms, ensures adequate written and other materials are in placeMaintains the program work areas, ensures they have adequate supplies and are welcoming to customersQualificationsBachelors Degree or higher in social services or a related field such a psychology, vocational rehabilitation, or occupational rehabilitationFour years direct customer service experience in a clinical or social service environmentExperience in a fast-paced, team environment that is performance drivenExceptional customer service and engagement skills; prefer training or experience in motivational interviewing and care management techniquesExcellent organizational skills and strong attention to detailExperience with publicly-funded programs; TANF experience preferableExperience in assessing the need for and making reasonable accommodations for customers Knowledge of laws and regulatory requirements related to program responsibilities Ability to use various electronic systems to carry out duties and responsibilitiesBilingual or multilingual preferredAdditional InformationPay range: $20.67 to $23.08Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry's best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.
Created: 2025-02-14