Assistant General Manager

Job Type Full-timeDescriptionPosition Summary:Direct flow of service and ensure guest satisfaction. Supervise, train and schedule all floor staff. Confer with food preparation and other personnel to plan menus and other related activities. Contribute to the evolution of service, position in the market, and standard of excellence. Foster ownership mentality and adhere to all duties and responsibilities of the position explained below. Core Tasks and Responsibilities: Interview, hire, evaluate, reward, and discipline FOH personnel and assist Head KM with BOH employeesOrientate, motivate, train, and educate all FOH personnel in Restaurant policies, procedures, and rulesSchedule appropriately for the Restaurant in the absence of the Restaurant General ManagerEffectively supervise floor staff to ensure professional service and guest satisfaction during hours of operation.Oversee all FOH supplies and hard goods orders ensuring that the Restaurant is stocked appropriately for the time of year and advise Level II Manager on any ordering needsEducate FOH personnel in product knowledge and cultivate long-term service knowledge.Build rapport with Restaurant guests and ensure an organic, enjoyable and memorable experience.Ensure that all Restaurant signage is accurate and in keeping with the theme of RestaurantResponsible for keeping all signage up to dateConduct end of week inventories accurately and timely for beverage programResponsible for accurately reporting payroll on a daily basisResponsible for the end of night closeout and cash dropMaintain the Aloha database with accurate items and pricesMaintain employee files.Perform all daily tasks as indicated on opening and closing checklistsUltimately responsible for cleanliness and repair of Restaurant and office.Attend and perform weekly Manager meetings.Work closely and with all management staff.Foster a culture in which customer satisfaction is the primary concern.Establish open lines of communication between FOH and BOH at all times.Establish role as a spokesperson for the Restaurant within the community and with Restaurant's guests.Become entrepreneurial in all endeavors with a view to increasing sales and guest satisfactionMaintain knowledge of local competition and general industry trends.Ensure adherence to all budget line items People Skills: Praise in public, criticize behind closed doors, give constructive feedback when appropriateConstantly develop staff in food knowledge, beverage knowledge and service.Develop and Maintain strong work relationships with all staffSPECIFIC LEVEL AGM Responsibilities Beverage Program Closely work with the Restaurant General Manager on proper purchasing levels, delivery and storage of beverage program for the entire restaurantOversee the weekly liquor, wine, beer & NA Beverage inventory fluctuations to stay within +-$500 StandardsOversee physical menus and ensure accuracyOversee cleanliness of Bar, LiquorWineBeerN.A.Bev Storage areas Group Functions: Work with General Manager and Sales team to adhere to all SOP's for event functionsCommunicate all special events, parties, and occupancy levels during the FOH meetingsWork with Group Sales Director to facilitate all groupsUtilize SOP for groups in Restaurant Dining roomContinue to work directly with group sales team to grow this segment of our business Financials Functions: Maintain acceptable RSH standards following budget on: Labor Cost Controllable Expenses General and Administrative Expenses - with Book Keeper Food Cost - with the Head KM Beverage Cost - with D.O. Accomplish in due time all tasks and assignments as directed by the General Manager Staffing Functions: Improve and maintain management presence on the floor during serviceMaintain a positive and healthy working environment for all staff FOH and BOH following our Work Place Conduct SOPMaintain FOH and BOH staff turnover to a minimumReduce or eliminate written guest complaintsMaintain a 90% or higher over-all score on both the Bar and Dining Room Spotter's ReportsMaintain and practice the "Open-Door" policy - open communicationEnforce all house rules and policies - setting an example to all staff Facility Functions: Maintain acceptable RSR standards on: Upkeep and cleanliness of the restaurant Line up procedures, departmental meetings Inventory (Non-Food and Cutlery, Glassware, Flatware) Reduce glassware and flatware breakages Cuisine Functions: Maintain acceptable RSR standards on recipes from the prep line, kitchen cooking line and expo line plate presentation.Ensure flavor profiles are accurate through constant follow through on line checks. AGM Management Functions and more expectations: Maintain management skills: Delegate tasks and responsibilities Be able to multi-task Responding to guest complaints expeditiously Attention to detail Effective communication with staff and guests Hiring; training and termination processes Employee relations - disciplining; socializing Maintain a high level of competence and confidence from all Managers You can expect to have 2 days off and in return we expect a minimum 50-55 hour work week. Compensation DetailsCompensation: Salary ($65,000.00 - $75,000.00)Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Dining DiscountsThe company reserves the right to revise and change job duties as the need arises. I have read and understand the physical requirements of this position and agree that I am able to perform or meet these duties and responsibilities. This job description does not constitute a written or implied contract of employment . RequirementsQUALIFICATIONS: Must have at least a high school diploma or GED. Previous F&B experience is required with at least 2 years of Assistant Manager experience or above. Must be able to work well under pressure and be self-motivated. Must have good organizational, time management and sales skills. Good communication skills-both written and verbal. Position requires sitting, handling, eye-hand coordination, walking, standing, stooping, and kneeling. This position may on occasion be required to assist with set up which may require the lifting, carrying, pulling or pushing of approximately 21-50 pounds.Salary Description 65K - 75K

Created: 2025-02-14