Assistant General Manager

DescriptionWe are hiring an Assistant General Manager at Hotel West & Main, Tapestry by Hilton in Conshohocken.We are looking for that leader with a passion for hospitality and customer service, a great coach that can mentor and develop a team to do excellent results, and an overall trendsetter that is willing to take our service and associates to the next level.This dynamic Assistant General Manager will be responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. This Assistant General Manager will oversee all departments with a focus on front desk, housekeeping and banquets department. Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations.Role Responsibilities:Ensures that all brand standards are being maintained in each area of the propertyOversees the operation of the all hotel property departments with a focus on rooms division and banquets department.Maintains current licenses and permits as prescribed by local, state and federal agenciesProvides a safe working environment in compliance with OSHAMSDSEnsures compliance with all corporate accounting proceduresCover front desk shifts as neededEnsures each department has accurate and complete inventory and all supplies are maintainedAssists and approves department managers scheduling against guest and hoursoccupied room goals.Assist team supervisors and managers with constructive coaching and counselingMotivates and empowers staff to solve guest issuesFocused on guest satisfaction scores and strategies to improvementsProvides excellent customer service by being readily availableapproachable for all guestsEnsures training and onboarding of all new team members are thorough and completed in a timely fashionAssist managers in proactive hiring and ensuring appropriate staffing levels in all areasAnnual Salary: $75,000 - $85,000Required: Minimum of two years experience in full service hotelsHere are some reasons our associates like working for us:Benefits (Full Time Associates only)We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medicaldentalvision plans, life insurance, STLT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.Why Concord?Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market.Our "Associate First" culture supports and inspires personal development both within the workplace and beyond. Concord's associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we existIf you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer MFDV. We maintain a drug-free workplace.

Created: 2025-02-13