Deputy Director, Operations

Since 1875, South Brooklyn Health has established its reputation for clinical excellence and culturally competent care. It has designations as a Certified Percutaneous Coronary Intervention (PCI) Center, an Advanced Primary Stroke Center, an accredited Baby-Friendly Hospital, a U.S. News & World Report high performing hospital. The hospital's staff is as diverse as the patients they serve. Interpreter services can be provided at any time of the day or night in over 130 languages.At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.Work Shifts9:00 A.M - 5:00 P.MJob DescriptionPurpose:Under direction of an operational director, assists in the direction, coordination and control of operational activities of health care setting programs across the System to ensure optimal utilization of human and material resources. Audits, improves and develops workflows, processes and programs linking the efficacy of the operational departments. Acts in compliance with all applicable governmental laws, rules and regulations and other applicable external regulatory requirements andor guidelines.Specific Duties and Responsibilities: 1. Assists with directing, supervising, and coordinating all administrative and operational functions and activities of the health care setting. 2. Participates in the development, review and implementation of programs, processes, workflows, procedural guidelines, evaluations and monitoring techniques to ensure the attainment of the System's, Facility's and Department's strategic goals and objectives and compliance with regulatory standards and industry standards. 3. Develops a process for investigating and auditing for efficiencies in ED observation status, maximizing reimbursement, and partnering with utilization review, finance, and the ED clinical leaders.4. In partnership with utilization review, case management, physician advisors, and finance, develops a process for investigating and auditing for efficiencies and practice improvements for inpatient denials.5. Participates in the development, review and implementation of programs, processes, workflows, targeting the review, evaluation, and corrective actions of ED Observation and Inpatient denials. 6. Recommends, initiates and controls investigations of operational activities, monitors and audits related to tiered huddle structure and makes recommendations for appropriate corrective actions andor improvements. 7. In partnership with the director of Patient Flow, clinical and non-clinical leaders monitor progress pertaining to the resolution of operational inefficiencies and implementation activities to expedite operational improvements for health care settings. 8. Works collaboratively with primary stake holders to develop and implement best practice guidelines and protocols, address operational challenges in patient flow and achieve productivity and quality benchmarks. 9. Maintains liaison between operational units, health care settings and Central Office support services to ensure effective control of operational activities and expedite implementation of operational improvements. 10. Directs the administration and coordination of special programs, as assigned by leadership. Represents the System at meetings with other agencies of the City, State and Federal government and external organizations. 11. Assists in the development of operating budget and ensures operations run within budgetary guidelines. Consistently reviews department budget and implements cost containment strategies, as needed. 12. Conducts andor participates in meetings, conferences and seminars affecting operational activities, as required. 13. Provides general supervision including direction, assignment and evaluation of operating and support staff and resolution of staff problems. 14. Evaluates staff performance and work programs and provides leadership to obtain productivity and efficiency in expediting assigned projects and initiates actions to accomplish objectives. 15. Directs the preparation of comprehensive reports relating to operational activities of assigned projects, programs and initiatives.16. Performs other related duties, as directed.Minimum Qualifications1. Master's degree from an accredited college or university in Business Administration, Engineering, Health Care Specialization, Physical or Social Sciences or a related discipline; and five (5) years of progressively responsible administrative, managerial andor consultative experience; or2. Bachelor's degree from an accredited college or university in disciplines, as listed in "1" above; and six (6) years of progressively responsible administrative, managerial andor consultative experience; or3. Satisfactory equivalent combination of training, education andor experience. However, all candidates must have a minimum of a Bachelor's degree in disciplines, as listed in "1" above.Department PreferencesClinical Experience preferredStrong multitasking abilitiesExperience working with interdisciplinary teamsRegistered Nurse (RN) or Physician Assistant (PA) preferredExcellent leadership and communication skillsProven ability to manage operational workflows efficientlyStrong problem-solving and decision-making skillsAbility to adapt to fast-paced and evolving environmentsIf you wish to apply for this position, please apply online by clicking the "Apply for Job" button.NYC Health and Hospitals offers a competitive benefits package that includes:Comprehensive Health Benefits for employees hired to work 20+ hrs. per weekRetirement Savings and Pension PlansLoan Forgiveness Programs for eligible employeesPaid Holidays and Vacation in accordance with employees' Collectively bargained contractsCollege tuition discounts and professional development opportunitiesMultiple employee discounts programs

Created: 2025-02-12