Clerical Associate - Level IV (Provisional Appointment)

Since 1875, South Brooklyn Health has established its reputation for clinical excellence and culturally competent care. It has designations as a Certified Percutaneous Coronary Intervention (PCI) Center, an Advanced Primary Stroke Center, an accredited Baby-Friendly Hospital, a U.S. News & World Report high performing hospital. The hospital's staff is as diverse as the patients they serve. Interpreter services can be provided at any time of the day or night in over 130 languages.At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.Work Shifts8:00 A.M - 4:00 P.MJob DescriptionPurpose:Under the general supervision of the Coordinating Manager of Women's Health Services and Pediatrics & Adolescents, the Clerical IV serves as the lead clerical team member for Women's Health. This role is responsible for overseeing the daily operations of the OBGYN Clinic and providing support to the Radiology Department as needed to ensure continuous coverage. The primary duties include managing the Birth Registry area, coordinating colposcopy appointments, addressing care gaps, and ensuring seamless operations within Women's Health Services.Specific Duties and Responsibilities: The Clerical Associate IV is charged with and responsible for:•Act as a lead for the Clerical III staff by ensuring completion of clerical duties and filling in when staff members are absent.•Assist and support supervisors (Assistant Coordinating Manager, Coordinating Manager, Associate Director, and Assistant Director) with departmental tasks and coordination.•Oversee the Birth Registry area to ensure the timely and accurate completion of birth certificate processes for newborns.•Coordinate and maintain radiology schedules ensuring all necessary appointments are appropriately scheduled and updated.•Ensure care gaps are addressed throughout the day by reviewing appointment schedules and resolving any issues.•Assist with colposcopy appointments as needed, ensuring proper scheduling and documentation.•Handle urgent requests or concerns from leadership or the clerical team, providing efficient solutions or escalating when necessary.•Cross-train between Women's Health and Pediatrics to provide flexibility and support in both departments as needed for Healthy Mommy & Healthy Baby.•Review and monitor data on birth certificate applications for accuracy and ensure the process is followed correctly.•Ensure Birth Certificates are submitted within 3-5 business days.•Enter information into EVERS electronic system for STOPS, ITOP, and Fetal Demise for NYC Dept. of Health statistics.•Coordinate appointment confirmations by calling patients and managing cancellations or reschedules.•Order supplies and literature related to women's health services.•Provide coverage for OBGYN clinic duties, including patient registration, check-in, and scheduling as necessary.•Assist in advancing Press Ganey scores by treating all patients in a courteous and respectful manner with special regard to confidentiality.•Verifies insurance and all demographic patient information via EPIC, EPACES, insurance portals, telephone or fax.•Provide patients with appointments in Epic (when applicable) to all clinics as needed.•If ineligible for insurance schedules patient to a financial counselor.•Scan required proof of income, identification etc. into EPIC and follow-up to obtain any missing documentation.•Process (open and close), as appropriate, visits for clinic sessions in Epic within prescribed time-frames.•Register (Check in and check out) patients utilizing Epic•Pre-register patients via telephone to ensure quick check in at arrival•Maintain work list in Epic as appropriate, and reschedule patients as needed.•Manage work-queues to correct registration errors & coordinate patient referrals•Other duties as required.Minimum Qualifications1. A high school diploma or its educational equivalent; and2. Six (6) months of full-time satisfactory clerical experience andor experience interacting with the public, such as processing sales; taking, processing, and delivering orders; obtaining and dispensing information; listening to and resolving customers concerns, problems, and complaints; andor performing related customer service activities.Department Preferences•Competence in Epic CadencePrelude and Q-med (review MD history) functions is necessary.•Exceptional customer service skills required.•Good organizational and time management skills required.If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.NYC Health and Hospitals offers a competitive benefits package that includes:Comprehensive Health Benefits for employees hired to work 20+ hrs. per weekRetirement Savings and Pension PlansLoan Forgiveness Programs for eligible employeesPaid Holidays and Vacation in accordance with employees' Collectively bargained contractsCollege tuition discounts and professional development opportunitiesMultiple employee discounts programs

Created: 2025-02-11