Insurance Claims Billing/Job File Coordinator

Benefits: 401(k) 401(k) matching Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Profit sharing Training & development Vision insurance Bonus based on performance Do you love helping people through difficult situations?Then don't miss your chance to join our Franchise as a Job File Coordinator in the Restoration Industry. This is an hourly 42.5 full time 7:30 am - 4:30 pm Monday though Friday position, with the option for additional overtime as required. The primary responsibility of the Job File Coordinator is to monitor incoming leads from conversion to active job status through completion of work and customer invoicing. The Job File Coordinator will work closely with Production to maintain an accurate work-in-progress board and audit daily documentation for all job files. The Job File Coordinator will also review the scope, estimate, and job file documentation to ensure all program requirements are met and all work performed is accurately invoiced. In this position you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage "Like it never even happened"! We're seeking someone who is great on the phone, has excellent analytical skills, is detail-oriented, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you'll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!Primary ResponsibilitiesMonitor job file status to ensure accuracy in all job file documentation municate daily with Production crews to ensure all required documentation is captured on site at point of task.Createreview estimate based on scope and photos from Production crew.Maintain an accurate Work in Progress (WIP) board for all active leadsprojects.Monitor and ensure all client requirements are followed.Maintain internal and external communications with all stakeholders, including scheduling for production crews.Review timestamps and other datapoints to reflect accurate reportingplete and review job file documentation for final upload and the audit process.Perform internal audit of all projects to ensure estimate captures all work performed.Perform all job close-out activities, including coordination with accounting team to ensure proper invoicing.After-hours on call phone rotation participation.Assist other departments, as needed.Position RequirementsHigh school diploma or GED required, with at least 2 years of administrative or office-related experience in the Restoration industry.Strong written and verbal communication skills, with the ability to maintain professionalism and a courteous tone in all interactions.Excellent customer service abilities, including active listening, questioning, and staying calm under pressure.Highly organized, detail-oriented, and able to multitask in a fast-paced, team-oriented environment.Self-motivated, goal-oriented, and capable of learning new software quickly, including Google Workspace, Xactimate®, and proprietary tools.Experience with writing estimates, managing job files, and performing quality assurance is a plus. We are an Equal Opportunity Employer. All offers of employment conditional to clear background checks. Compensation: $20.00 - $24.00 per hour Picture yourself here fulfilling your potentialAt SERVPRO®, you can make a positive difference in people's lives each and every day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

Created: 2025-02-10