Registration & Admin Associate - Field House

Job DetailsJob LocationChelsea - New York, NYSalary Range$22.00 - $25.00 HourlyDescriptionAbout Chelsea Piers:At Chelsea Piers you will find colleagues who are passionate about what we do. Careers at Chelsea Piers offer unmatched facilities, excellent benefits, and proven career growth opportunities for people who are passionate about transforming the lives of our community through sports, fitness, and event experiences.We also offer excellent benefits, including medical, dental, and vision insurance; 401(k) matching; paid time off; transportation benefits; tuition assistance; a complimentary membership to Chelsea Piers Fitness; and other exciting venue benefits at Chelsea Piers.About the Opportunity:Chelsea Piers Field House is looking for a talented individual to work on our Registration team and support our Field House business with administrative duties across departments. This Associate will work in a fast-paced environment where they will be called upon to handle all aspects of class registration and administrative tasks. You will be responsible for class registration management and billing, a variety of administrative duties supporting the Field House business. For registration, this position will report to our Class Registration & Communication Manager and work with the Registration team, and our Gymnastics, Soccer, Basketball and Birthday Party & Special Events teams.Your work schedule will be Tuesday - Saturday.Class Registration Responsibilities:Accurate reporting of Registration data to GM, Controller and FH DirectorAssist customers with all aspects of Field House registration including but not limited to providing information on our programs, registering for classes, and managing Daysmart accountsAccurately and efficiently execute customer transactions, registrations, and payments, including Team and Scholarship paymentsSell our programs with excellent customer service, classes, camps, trips, drop-in's, parties etc...Ensure that class schedules are accurate and up-to-date in DaySmart.Manage special projects in DaySmart such as exporting classes, including but not limited to adult classes and toddler gym sessions. Respond to class inquiries over the phone, via email, and in person in a friendly mannerMaintain class waitlists, including outreachOther business-related duties deemed necessary by SupervisorOffice Administrative Responsibilities:Assist with onboarding of new employeesDeposit checks for multiple departmentsAssist with Payroll dutiesData Entry Responsibilities:Code and submit invoices for corporate credit card & vendorsCollect and upload expensesRegister travel teams for leagues and eventsMonitor TeamSnap accounts for travel programsUpload event contracts into multiple systems, including timing and feesAssist with analysis reportsParties and Special Events Responsibilities:Respond to incoming birthday party inquiries over the phone and via email, including contracts & depositsAccurately update CRM and party and event schedules with event detailsReview and finalize party details for booked partiesProvide excellent customer satisfactionOther business-related duties deemed necessary by SupervisorQualificationsAbout You:You are punctual, dependable, and professional. You are a proactive self-starter who can identify and solve problems on your own. You will have:At least 6 months experience in a customer-facing roleA positive, can-do attitudeAbility to multi-task in a fast-paced environmentAbility to offer high quality customer service and diffuse difficult situationsAbilityand willingness to run projects independentlyExcellent and articulate communication skillswith friendly and professional phone and email etiquetteAbility to lift, carry, load, unload, push, and pull up to 20lbsAbilityto sit, stand, bend, stoop and walk for the majority of their time at workCPRAED certification within the first 30 days of hireThis position is based at Chelsea Piers in New York, New YorkChelsea Piers is an Equal Opportunity Employer

Created: 2025-02-10