Lawn Operations Manager

As a consistent annual member of the 'Philadelphia 100' and 'Soaring 76' fastest growing companies in the region, Green Lawn Fertilizing is the #1 locally owned and operated lawn care company in the PA, NJ, and DE tri-state region. Established in 2004, we are one of the top 10 Lawn Care companies in America as listed by Landscape Magazine.For the sixth consecutive year in 2024, our culture was recognized as one of the Top 100 Best Places to Work by the Philadelphia Business Journal. Our Mission is to be the leader of the lawn industry by providing a superior customer experience. We believe a happy, engaged and empowered team is the clear reason for our high customer ratings and consistent rapid growth. This position is an Operations Manager with Green Lawn Fertilizing. Responsibilities includes, but are not limited to, all aspects of the lawn care business which include service goals, customer service, producing revenue across all service lines, quality assurance, safety awareness and compliance along with P&L responsibilities.Essential Functions Statement (s):Service customers within all service lines within the lawn business. i.e. all lawn service lines, tree and shrub services, mosquito applications, aerations and seeding, etc.Respond to elevated customer concerns and reviews Assist in recruiting, hiring, and training throughout the seasonControl inventory process to the required margins Sell additional services based on specific customer needs throughout the season.Assist with scheduling of work as needed.Keep equipment, vehicles and building clean at all times. Maintain service calls to the required 48-72 hours as outlined in the Production Manual.When needed visit other locations within GLFGPS and assist with training, production, customer complaints municate on a weekly basis with the General Manager andor V.P. of Lawn on any service- related issues with technicians andor customers.Provide a professional image at all times with every customer and employee.Must wear company provided uniform at all times, or dress pants, dress shirt & tie.Must check and attempt to resolve all call logs daily.Weekly maintenance and thorough cleaning of all equipment, vehicles, and building. Ensure that Service Managers are conducting an efficient check-in process at the end of each workday.Open branch each day and assist in getting lawn technicians on the road each morning.Ability to understand and operate a $1.5 Million P&LLead a team of 10+ technicians and 1 admin. position.POSITION QUALIFICATIONSAdaptability- ability to adapt to constant change in the workplaceCommunication, Written- Ability to communicate in writing clearly, precisely, and munication, Oral- Ability to communicate effectively with others using the spoken wordEnthusiastic- Ability to bring energy to the performance of a taskDiversity Oriented- Ability to work effectively with people regardless of their age, gender, race, sexual orientation, ethnicity, religion, or job typeAccuracy- Ability to perform work accurately and thoroughlyOrganized- Possessing the trait of being organized or following a systematic method of performing a taskFriendly- ability to exhibit a cheerful demeanor toward othersConfidential- ability to maintain confidentiality regarding all company and personnel mattersEnergetic- Ability to work at a sustained pace and produce quality workDetail Oriented- Ability to pay attention to the minute details of a project or taskAccountability- Ability to accept responsibility and account for hisher actionsPresentation Skills- Ability to effectively present information publiclyActive Listening- Ability to actively attend to, convey, and understand the comments and questions of othersEthical- Ability to demonstrate conduct conforming to a set of core values and accepted business standardsFinancial Understanding- Having a foundational understanding of budgets and budget processes, a proven track record of managing a $1.5 Million P&L.SKILLS & ABILITIESEducation: High School Diploma or GEDExperience: A qualified Operations Manager should have a minimum of 1 to 3 years of service delivery experience, preferably within the lawn service industry.Skill: General office computer skills will be needed (i.e. Microsoft Office, Excel, and Word).Must have and maintain a clean driving record, must be able to pass DOT Physical and maintain Medical Examiner's Certificate.RequirementsTo accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Created: 2025-02-10