Service Operations Intern

It's all about peopleWe put people at the centre of everything we do. Being curious about what the people around us need and want is key to creating safe, personalised and sustainable mobility solutions. If you believe in the power of people and share our respect for human-centric innovation, you'll thrive at Volvo Cars. We are people who care about other people. With us, you'll be surrounded by brilliant, curious colleagues all committed to making a difference. Let's introduce ourselvesThe Volvo Car USA Service Operations team is in search of an intern to develop a service loyalty & benefits strategy. As a Service Operations Loyalty & Benefits Intern, you will play a key role in researching and developing a loyalty and benefits concept aimed at enhancing customer retention and satisfaction across the US market. You will work closely with various teams within and outside of Customer Service to develop concepts that will encourage repeat customer business to be deployed to Volvo Cars dealers across the US. These concepts will help to solidify our brand as a top premium car brand from a service perspective in the US leading to continued strong service retention.What you'll do Conduct market research to identify best practices and trends in automotive and similar industry loyalty programs Collaborate with cross-functional teams to design program features and benefits in a logical structure Develop a detailed project plan and timeline for concept rollout and implementation Assist in creating marketing materials and communication strategies to promote the developed concepts internally and to retailers Analyze customer data to identify target segments and tailor program offerings accordinglyWhat you'll bring Analytical Skills: Ability to analyze data and market trends to make informed decisions Research Skills: Proficiency in conducting thorough market research to identify best practices Project Management: Capability to develop and manage project plans and timelines Communication Skills: Strong verbal and written communication abilities for effective collaboration and marketing of conceptsYou might also have: Proficiency with Microsoft suite of tools, including but not limited to: Excel, Word, Powerpoint, Power BI Ability to freely and comfortably present to management level Previous project planning experienceIn order to be considered for this program, you need to be currently enrolled in a related Undergraduate degree program as a rising, Junior, Senior or anticipate graduating within the calendar year. Program is set to begin early June 2025.Ready to Take the Next Step?Please submit your application through our career page. Due to GDPR regulations, we're unable to store or consider applications from other platforms. Make sure to submit your application in English.Once your application is successfully submitted, you'll receive a confirmation email. We're excited to get to know you! Location: Mahwah, NJVolvo Cars - driving change togetherVolvo Cars' success is the result of a collaborative, diverse and inclusive working environment. Today, we're one of the most well-known and respected car brands, with around 43,000 employees across the globe. At Volvo Cars, your career is designed around your skills and aspirations, so you can reach your fullest potential. And it's so exciting - we're well on our way on our journey towards full electrification. We have five fully electric cars already on the market, and five more on the way. Our fully-electric and plug-in hybrid cars combined make up almost 50 per cent of our sales. So come and join us in shaping the future of mobility. There's never been a more rewarding time to play your part in our inspiring and creative teams!Curious about Life at Volvo Cars? Read moreCurious about our story? Read more

Created: 2025-02-09