Account Manager

We are looking for an Account Manager, to maintain existing business and nurture long-term growth relationships with our current clients, support business development and sales to onboard new clients, and serve as the interface between the customer support and the sales team. The Account Manager will help our clients understand our products' full potential while understanding and catering to the features and aspects of our products as each unique customer values them. The successful candidate will be responsible for collaborating with different work groups and departments to improve customer support and enhance customer satisfaction, providing oversight, coordination, and execution of problem resolution to ensure customers are fully satisfied with our products and services. In this role, you should be an excellent communicator able to grasp customer needs and brainstorm ways to fulfill them. Duties and Responsibilities:The Account Manager will assist the company in safeguarding our revenue and retaining our customers by alerting the sales team to opportunities for further sales within key clients; letting customers know about other products the company offers, attending meetings with clients to build relationships with existing accounts and addressing customer concerns and complaints. This role will manage and develop customer accounts to initiate and maintain favorable relationships with clients and liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.Keep current clients satisfied through delivery of exceptional client service on a day-to-day basisDevelop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsorsDevelop open and effective channels of communication with each client that can be employed by other departments as wellEnsure the timely and successful delivery of our solutions according to customer needs and objectivesAct as point of contact for complaints and escalate issues as appropriateBecome the reliable point of contact for each customer that is required to establish a strong business relationshipClearly communicate the progress of projects and initiatives to internal and external stakeholdersMonitor and analyze customer's usage of our productCustomize as appropriate the optimal service and support solutions for each key customer.Support and work with the Sales team to onboard and integrate new clients and developing existing client relationshipsCollaborate with internal teams (e.g., sales, engineers, senior management) to address customers' needsCoordinate internal projects and determine the best utilization of resources to increase customer satisfactionEncourage revenue growth by inspiring clients to better utilize the assets they own, expand their footprints, and purchase accessories and additional services. Ensure both the company and clients adhere to contract termsManage Service Provider network within the customer base. Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizationsEnhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishmentsRequirements Be a fast learner in basic Bigbelly product knowledgeProficient in Microsoft Office Suite, Google Apps, Salesforce.Bachelor's Degree in appropriate field of study or equivalent work experience3+ years of customer service, account management or sales experience.Demonstrated ability to communicate credibly and effectively Experience in delivering client-focused solutions based on customer needsProven ability to manage multiple projects at a time while paying strict attention to detailSelf-motivated and able to thrive in a results-driven environmentNatural relationship builder with integrity, reliability, and maturityCritical thinking and problem-solving skillsKeen attention to detail and adherence to deadlinesAbility to prioritize among competing tasks and work independently while traveling and in a team environment.Travel requirement ~20%

Created: 2025-02-09