Personal Banker

Personal Banker Corporate Title: Personal BankerDepartment: Retail Banking DivisionReports to: Branch ManagerSchedule: In-office Salary: $23 - $25hour Posted salary ranges do not include incentive compensation or any other type of pany OverviewIn 1948, Carver Federal Savings Bank was founded in New York City to serve African- and Caribbean-American communities that had been excluded from mainstream financial services. More than 65 years later, we remain dedicated to community development and financial inclusion. We are publicly traded and among the largest African-American-managed banks in the country. Based in Harlem, we primarily serve low- to moderate-income communities in the New York City metro area. We reinvest more than 80% of our deposit base back into the communities we serve. As we look to the future, Carver seeks to grow and become a premier financial institution, fueled by exceptional products, services, technology, and customer experience. That is where you come in. To help our bank reach the next level, we seek a talented, motivated, innovative, and proven compliance leader to join our executive team.Position SummaryThe Personal Bankers are the "frontline sales force". Their responsibilities include acquiring new clients, cross-selling, community outreachdevelopment, and retention and portfolio management. They are required to understand, enforce, and be coached on the Bank's sales process. This position is critical to the sales generation and customer service of the branch.Essential Duties and Responsibilities:Sales ProcessExecute the STARS sales process, which includes the use of Your Money Map, cross-sell, 10-day follow-up call.Develop and execute an individual sales plan for every portfolio customer involving tactics for growing the relationship.Responsible to achieve individual sales goalstargets, toward the achievement of branch-wide new acquisition, deposit growth, fee income, referral, and cross-sell targets.Sales ActivitiesAcquire New Clients - Demonstrate growth by acquiring new customers thru outbound calling, engaging customers, and following thru on-teller referrals.Cross-sell additional products and services to existing customers.Customer OutreachDevelopment - Schedule appointments and perform on-site visits or perform outbound telephone calls to community membersbusinesses to discuss financial solutions; a minimum of two visitscalls with community organizations per week.Leverage existing customers to uncover their financial needs by reviewing the current relationships, identifying solutions, and discussing options with the customers. Portfolio Management - Proactively work with an assigned group of customers to deepen their financial relationships by effectively cross-selling other products and services or referring to business partners.Plan and conduct outbound telephone calls to portfolio customers andor prospects a minimum of one hour three days per week. Complete the account opening process ensuring appropriate ID is obtained, and signature cards completed.Follow up with customers' post-account opening at the following intervals: 2 days, 2 weeks, and two months.Fulfill customer service requests to ensure customer satisfaction and retentionIdentify sales opportunities by turning a service issue into a sale (especially life event changes).Promote alternate channel delivery (Online Banking, Debit Card, ATM ) making day-to-day banking more convenient for customers.Responsible to perform service behaviors as measured in the bank Customer Service Shopper Program, toward the achievement of maximum customer satisfaction and the highest branch ratings.Additional DutiesOpen new financial relationshipsDeepen existing financial relationships thru cross-sellingSales referrals to internal partners (e.g. Lending Group, Investment Group)Set appointments for account reviewsOutbound telephone callingBackground and Experience: 2 Year College Degree preferredA minimum of two years in a sales position preferredSome type of retail experience preferredKnowledge of various bank products, services, regulations and compliance proceduresNotary of Public preferredAdheres to sales processes and action plansListens to and acts upon instructionsDemonstrates accountabilityExcellent verbal communication, interpersonal and problem-solving skillsTeam orientedMicrosoft Excel and Word experience preferredEEO Statement: Carver Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or any other protected class.

Created: 2025-02-07