Customer Service Representative I

At Niagara, we're looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water.Consider applying here, if you want to: Work in an entrepreneurial and dynamic environment with a chance to make an impact. Develop lasting relationships with great people. Have the opportunity to build a satisfying career.We offer competitive compensation and benefits packages for our Team Members.Customer Service Representative IAs a Customer Service Representative I (CSRI) at the entry level, you will be responsible for scheduling customer orders using multiple platforms, offering assistance, and resolving issues with professionalism and empathy. This position is ideal for individuals looking to start their career in customer service and grow within our company.Essential FunctionsCustomer Service:•Schedule pick-up or delivery appointments for customer orders using multiple platforms such as customer portals, emails, phone calls, and shared documents.•Provide accurate information on scheduling confirmations.•Monitor exceptions on automated scheduling processes and participate in trouble shooting.•Respond to customer inquiries via phone, email, and chat promptly and courteously.•Adapt your approach and behavior in response to changing situations and customer needs.•Identify and assess customers' needs to achieve satisfaction.Collaboration:•Participate in team meetings, workshops, and summits to collaborate with the team.•Work closely with other supply chain team members such as CSR2s, Account Specialists, Planners, and Logistics representatives to achieve the highest level of customer satisfaction•Build sustainable relationships of trust through open and interactive communication with customers.Continuous improvement:•Provide insights, information, and experiences for continuous improvement or business intelligence projects.•Attend training sessions to stay updated on product knowledge, process changes, and company policies.•Create Standard Operating Procedures (SOPs) to establish and share process best practices.•Identify issues, think critically and creatively to find solutions that benefit both the customer and Niagara.•Demonstrate the ability to effectively utilize available resources to resolve and troubleshoot system issues when scheduling customer loads.Please note:- Shift start and end times may change due to business needs. Weekends and holidays may be included.- This job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice.QualificationsMinimum Qualifications:0 Years - Experience in Field or similar manufacturing environment0 Years - Experience in Position0 Years - Experience managing peopleprojects *experience may include a combination of work experience and educationPreferred Qualifications:2 Years- Experience in Field or similar manufacturing environment2 Years - Experience working in Position 0 Years - Experience managing peopleprojects*experience may include a combination of work experience and educationCompetenciesThis position embodies the values of Niagara's LIFE competency model, focusing on the following key drivers of success:Lead Like an OwnerMakes safety the number one priorityKeeps alert for safety issues and escalates immediatelyEffectively prioritizes tasks based on department goalsShows respect to others and confronts interpersonal issues directlyPrioritizes resolution of customer issues effectivelyResponds promptly and honors commitments to internal and external customersInnovACTMakes recommendations to continuously improve policies, methods, procedures, andor productsDemonstrates adaptability by reacting appropriately to unexpected changes in situations or circumstancesIncreases performance through greater efficiencyFind a WaySeeks to develop technical knowledge through learning from other expertsUnderstands interdepartmental impact of individual decisions and actionsSeeks solutions rather than placing blameEmpowered to be GreatConsistently looks for ways to improve one's self through growth and development opportunitiesCommunicates clearly and promptly up, down, and acrossCommunicates effectively to manage expectationsEducationMinimum Required: High School DiplomaPreferred: Bachelor's Degree in a related field or equivalent work experienceCertificationLicense: Required: NAPreferred: NAForeign Language Required: None RequiredPreferred: None RequiredTypical Compensation RangePay Rate Type: Hourly$20.06 - $27.08 HourlyBenefits*Los Angeles County applicants only** Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and any other applicable local and state laws.Any employment agency, person or entity that submits a rsum into this career site or to a hiring manager does so with the understanding that the applicant's rsum will become the property of Niagara Bottling, LLC. Niagara Bottling, LLC will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.Employment agencies that have fee agreements with Niagara Bottling, LLC and have been engaged on a search shall submit rsum to the designated Niagara Bottling, LLC recruiter or, upon authorization, submit rsum into this career site to be eligible for placement fees.

Created: 2025-02-07