Receptionist/Scheduler- Norwalk & Wilton Walk-in

Job DescriptionStamford Health Medical Group is expanding their walk-in services to include our Norwalk and Wilton Primary Care practices. Due to this growth, we are seeking several ReceptionistSchedulers to support these locations. Candidates must be available to work 12-hour shifts, 3 days per week, including rotating Saturday and Holiday coverage. Candidates must be willing to train and cover our other walk-in centers as needed. Our walk-in center locations include Stamford (Long Ridge Rd. & Harbor Point), Norwalk, and Wilton. As a new Certified Great Place to Work organization, Stamford Health understands what it takes to attract talent in order to improve our workforce and support our mission, to that end we offer: Competitive salary Sign on bonuses for designated positions Comprehensive, low-cost health insurance plans available day one Wellness programs Paid Time Off accruals Tax deferred annuity and (403b) pension plan Tuition reimbursement Free on-site parking and train station shuttle Childcare partnership with Children's Learning CenterResponsibilitiesThe ReceptionistScheduler will provide the full scope of reception and administrative office support services to the practice.Greets and directs visitorspatients courteously and professionally. Obtains, verifies andor updates patient demographic information.Collects co-pay and copy of the patient's insurance identification card.Assists with answering and screening calls and the triaging process of all incoming telephone calls for urgent information or services. Schedules appointments and records and forwards messages as required. Responds to requests for routine information or assistance within scope of knowledge and authority and refers visitors to appropriate staff members as necessary. Maintains strong current knowledge of policies and operating itiates calls as requested by Physician, Office Manager or other professional staff.Responsible for openingclosing office duties as needed.Photocopying, faxing, and distributing documents as required and in a timely manner.Maintains order of document processing area supply closets, notifying Office Manager of the need to order supplies, ensuring all supplies are distributed upon receipt and kept in their designated areas.Maintain copy machines, ensuring all supplies are on hand; call for repair when required.Responsible for the management of incoming and outgoing departmental mail; dating as required, sorting, distributing and generating responses as appropriate and in a timely manner. Demonstrates ongoing commitment to customer service excellence and supports the customer service plan.Practice and adhere to Stamford Health's "Code of Conduct" philosophy, Standards for Service Excellence and organizational values of: Teamwork, Integrity, Compassion, Respect and pletes required continuous training and education, including department specific plies with departmental organizational policies and procedures and adheres to external agency requirements.QualificationsHigh School Diploma or equivalent required with 1-3 years of related front office or customer service experience preferred.Demonstrated strong interpersonal, organizational skills.Effective communication skills, both verbal and written English proficiency requiredAbility to function independently with minimal supervision within the scope of knowledge and authority of the puter skills required (MS Office Word and Excel). Solid phonecustomer service skills.Knowledge of office equipment operation (hospital computer system, telephone system, fax machine, copy machine, etc.).

Created: 2025-02-07