2025 Part-Time Fan Experience Representative

Company DescriptionThe New York Red Bulls are one of 30 Major League Soccer (MLS) teams. RBNY, one of the ten charter clubs of MLS, has competed in the league since its founding in 1996. The Red Bulls play home matches at Red Bull Arena (RBA) in Harrison, New Jersey. The three-time MLS Supporters' Shield Winners are owned by the Austrian beverage company Red Bull, for which the team is named. The New York Red Bulls offer one of the nation's premier youth soccer development programs, from local soccer partnerships across New York and New Jersey to Regional Development Schools and the Red Bulls Academy teams.Position SummaryThe primary function of the Fan Experience Representative position is to provide the highest level of customer service to all fans in attendance on match-days. You will act as one of the first points of contact with fans, and as an extension of the Fan Services department. This is a part-time position working all regular game day hours and events at Red Bull Arena.Job DescriptionEngage with fans and provide accurate information about the New York Red Bulls and Red Bull ArenaProvide a high level of customer serviceProblem-solve by effectively communicating with guestsBeing pro-active and having high energy when interacting with fansAssist with in-match promotionsRepresent the Red Bulls organization on match andor event daysCreate a fun experience through positive fan interactionsAssist various departments upon request on matchevent daysQualificationsMust have high school diplomaPrevious customer service experience is a plusMust display excellent customer service and communication skillsMust possess traits to be high energy and proactive when interacting with fansMust have strong initiative and work ethic and be able to function without supervisionMust have the capability of communicating positively with guests to establish their needs efficiently and courteouslyAbility to work evenings, weekends and holidays is requiredBi-lingual is a plusKnowledge of the New York Red Bulls and Major League Soccer is a plusAdditional InformationDue to the cyclical nature of the entertainment industry, you may be required to work varying schedules to reflect the business needs of the company.Red Bull New York is an equal opportunity employer and we will not discriminate against any employee or applicant for employment because of age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or any other classification protected by law.

Created: 2025-02-07