Executive Director, Client Business Leadership

The Company:Hearts & Science has been inspired by confident marketers seeking business advantage in a world of personalized digital marketing, where CRM and addressable channels converge, and decisions must be made in real time to aggregate effective reach and deliver the right message at the right time.Designed to inform brand strategies with real-time insights, Hearts & Science is a data-driven marketing agency with expert media planning and buying capabilities, among other services that include shopper marketing, marketing innovation and content activation.Executive Director, Client Business LeadAs the Executive Director, Client Business Lead you will play a critical role as the strategic thought leader and trusted advisor to client counterparts and represent the voice of the client within Hearts & Science. The role will oversee a pod of clients andor client teams that will be focused on driving inspired media solutions. This position will necessitate an analytical and creative thinker with high EQ and a track record of leading high-performing integrated teams. The Client Business Leads are change drivers and innovators, who know when to take smart risks and make tough decisions to deliver results. They are inspiring and inclusive leaders who give their team with a track record of building and managing diverse "client-first" teams. Responsibilities:Manage a successful, integrated team through a high level of strategic insights and analytics to drive marketing and media planning decisions for "C" level clients and marketing counterpartsBe a champion for the brand(s) they manage, continually striving to find innovative solutions that elevate the brand(s)' position in the marketplaceFoster client relationships across all brands andor lines of business that fall under hisher responsibilityProvide expertise and leadership in performance marketing, across all channels: traditional, digital, and emerging mediaLead and develop annual Account Plans and create clear accountability measures that ensure client and agency financial and business successRepresent and promote the interests of Hearts & Science internally and externallyIndependently manage and grow the client's P&LEffectively motivate, lead, and train the entire team to maximize shared objectivesKey CompetencesMediaBusiness AcumenExtensive knowledge of the media and marketing business, demonstrating a depth in performance-based marketing results across all channels through ROI, analytics, strategic brand planning, and the buying and planning of National Media including: TV, OOH, Print, DigitalOn-LineDemonstrated experience with consumer research and data tracking, both quantitative and qualitativeIn-depth experience with integrated marketing programs including strategic development, analysis, and implementationLeadershipClient PartnershipDemonstrated leadership success in a previous senior client service and account management roleArticulating a clear and compelling vision to direct and maximize the team where all roles and responsibilities are well defined, understood, and managedTakes appropriate risks and make tough decisions when requiredA dynamic personality who can manage with a culture of "constructive conflict"Needs to be confident in their abilities and able to state the agency position on sound factsMaintains a high level of service to all clients; has credibility and a record of delivering resultsExpertise in marketing and sales; knowledge of marketing strategy and tactics; and consultative sales techniquesRelationship builder; demonstrates an ability to listen and respond to a wide variety of constituencies from CMO to Assistant Brand ManagersTrack record of strength in business development and financial account growthExhibits sound business judgment to navigate through everyday client and team challengesCommands respect (and authority when needed)Ability to foster an optimal environment for idea generation and creative innovationFinancial ManagementExperienced at managing budgets and the client P&L successfullyAble to forecast and develop an integrated Account Plan, collaborating with internal financial teamCommunicatorOmbudsmanStrong communicator and presenter, able to present and articulate persuasive and cohesive presentations and points-of-view that ultimately close the saleAbility to effectively resolve conflict, both internally among functions and externally with advertising agency partners and media partnersAbility to listen and motivate account team members to achieve shared goalsTrusted advisor to client counterparts that is seen as a vital part of their team; represent the voice of the client within Hearts & ScienceCandid communicator who can organize, clarify, and communicate complex ideas quickly, succinctly, and accuratelyto and from the clientto and from the creative agencies involvedamong the teamQualifications:12+ years marketing and media experience, with a track record in being a category expert and business strategist;10+ years of previous experience managing and leading integrated teams Extensive and diverse marketing and media experience on both the corporate and agency side and in media Background in branding, direct response, and customer experience management in addition to hands-on experience in leading successful, performance-based strategic campaigns that drive cost-per-action resultsHighly analytical and creative mind in strong communication skills with experience in building and managing a team through a use of excellent communication and interpersonal skillsKnowledge and understanding of client businesscurrent issues and marketplace trendsemerging trends Knowledge of Hearts & Science's capabilities, including research and tools, analytics, and OMG business units Possess a desire for excellence and a passion to succeed in a fast moving and ever evolving environment where everyone is expected to be hands-on #LI-JM3This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on relevant experience, other job-related qualificationsskills, and geographic location (to account for comparative cost of living). The Company reserves the right to modify this pay range at any time. For this role, benefits include: health insurance, vision insurance, dental insurance, 401(k), Healthcare Flexible Spending Account, Dependent Care Flexible Spending Account, vacation days, sick days, personal days, paid parental leave, paid medical leave, and STDLTD insurance pensation Range$200,000-$270,000 USDThis role is hybrid, requiring three (3) days per week in the office. The remaining two (2) days may be worked remotely. Specific in-office days will be discussed during the interview process, with flexibility to align with team needs. Please note that the number or required in-office days may be adjusted over time, potentially increasing the number of required in-office days based on business needs.Hearts & Science is An Equal OpportunityAffirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.Review Our Recruitment Privacy Notice

Created: 2025-02-06