Client Service Manager

About the job Client Service Manager Job Overview:Client Service Manager (CSM) will support field service operations for our clients and customers in the Region through customer service and support activities.The Client Service Manager will hold ranging responsibilities include but not limited to; oversight of installation, contract negotiation and warranty support, preventive maintenance, corrective maintenance, and oversight of infrastructure equipment.Essential Functions:Employ their basic understanding of project management, system engineering, and customer facing skillsDeliver quality service level agreement (SLA) compliance and create key performance indicator (KPI) support statisticsAttain financial objectivesSupervise employees day to day operations and schedule their work in conjunction with Regional Manager projectsManage subcontractors to ensure obligations and high standards of workmanship are met.Manage existing two-way radio maintenance contracts in accordance with signed agreementsInterface with the customers staff to resolve issues and propose problem solutionsReview and approve vendor invoicesOversee contract negotiation and approve customer invoicingOn-call in a managerial role to provide support and problem escalation role between vendors, field technicians, customers and factoryengineering organizationsQualifications:Bachelor's Degree and 1 year prior experience.Preferred Additional Skills:Experience in a field service delivery organization, emergency management, or team lead.Experience managing radio communication technicians and daily operations, along with negotiating maintenance contracts and renewals.Proven leadership in land mobile radio systems, mobile data, microwave networks.Knowledge of telecommunication systems including T1, Microwave, and IP NetworksMust be able to multi-task and effectively prioritize activities & assignmentsMust be customer centric and inherently understand customer service and customer satisfactionGood communication skills both verbal and writtenComputer skills must include being proficient with the Microsoft Office suite of programsMust be able to supervise technical and non-technical staff.Must have a valid drivers license.Job Types: Full-time#LI-RemoteThe salary range for this role is $67,500 - $125,500.Schedule: Monday through FridayJob Type: Full-timeVoltguard Utilities Limited also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays.

Created: 2025-02-06