FRONT DESK COORDINATOR

Core Competencies:Consistent and timely attendanceAbility to learn dog recognitionCoordinating meet and greets Answering phone calls and emailsProper walkie etiquette Proper record keepingOrganization Day to Day DutiesData entryCreating pet parent chartsGreeting EVERYONE that walks in or out of Dogtopia!Understanding Dogtopia's retail itemsCreating appointmentsUnderstanding our Dogtopia-ismsThe rules by which we, as Dogtopians live by are:We LOVE life unconditionally like a dog.We STAY loyal to our pack.We CHASE the absolute highest standards of safety.We PLAY to our fullest potential.We TREAT every day like It's the Most Exciting Day Ever!Clean and Safe Environment to ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty gritty completeCleaning may include, mopping, sweeping, vacuuming, trash, and potty clean-ups in the lobby Equipment check for proper operationsProactively ensuring dogs are always in a CLEAN and SAFE environment is key!Health and GroomingSpa services coordinatormanagertrainer - ensure all spa services get done timely and are done to specificationsWill learn how to identify dog breeds and behaviorsReport dog scuffles right when they occur for safe wound cleaning if neededWork with the team to assure our Quality of Care sets the standards for dog careCustomer Service & PresentationAbility to work cohesively with their team in a respectful and professional mannerExcellent communicator and can speak consistently to out 3 Ss (Smile, Story, Satisfaction)Be knowledgeable on pricing and servicesStrive for high customer review ratings by always smiling for the pet parents and engaging in friendly conversations!ENJOY your team! GROW your team! And PLAY to your fullest potentialAs the Front Desk Coordinator you are responsible for working with all customers, furry friends, and team members to ensure Dogtopia sets the highest standards and satisfaction of safety and fun.RequirementsQualifications:Must love dogsAbility to spend up to 100% of work time standingAbility to work flexible days and hours, including holidays and weekendsAbility to work cohesively with others in a fun, fast paced environmentStrong customer service skills, along with customer tolerantAbility to maketake phone calls while still assisting lobbyMust be comfortable with up-sellingPersonal Characteristics:Detail orientedQuick thinkerEmotionally intelligentOutgoing, enthusiastic by natureFun-lovingStrong multitaskerExcellent communicator

Created: 2025-01-31