Operations Center Specialist, Customer Service

DescriptionOps Center Specialist The Operations Center works directly with our Customer Service Department, Transportation Department, and our Mobile Operations Team. This position will cover the 6 AM start time for the morning shift or a 4 PM start time for evening shift - both shifts will be 8hr days5 days a week. WEEKENDS ARE A MUST- PAY RATE is $18.50 MUST HAVE CALL CENTER OR DISPATCHER EXPERIENCE Responsibilities: Answer calls in a high-volume call center, answer questions about delivery status and or services. Handle "at risk" customers with a high level of sensitivity and compassion. Apply effective customer care techniques to manage each situation or escalated contact to a favorable outcome for both the customer and the company. Placing orders and correcting issues that may arise with orders already placed. Communicate (verbally and written) in a professional and effective manner with internal and external partners, management teams, drivers and other departments including those at cross dock locations. Complete daily tasks using multiple different systems, customer accounts, websites, and dashboards. Prioritize workload while multi-tasking and answering calls, emails, chats simultaneously. Advocate for the driverdelivery teams to ensure daily in-field operations run smoothly. Identify technical issues and escalate accordingly to the leadership and or management teams. Education and Qualifications: Strong customer service, multi-tasking, and problem-solving skills Prior dispatchtransportation experience a plus Must be willing to work a flexible shift (i.e. eveningsweekends) Morning shift will be a 6 AM start time and Evening shift will be a 4 PM start time; weekends are a must. Must be able to work in a fast-paced environment Comfortable working in a team environment Must be detailed oriented Must embody and demonstrate company values and culture Bilingual a plus High school diploma or equivalent Minimum two (2) years of overall work experience in Customer Service related business i.e. Retail, Call Center, Restaurant, etc. Must have a vast understanding of basic computer knowledge. Strong written and verbal communication skills required Job Type: Full-time Salary: From $18.50 per hour Benefits: 401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Referral program Vision insurance Experience level: 1 year 2 years 3 years 4 years Shift: 8 hour shift Day shift Evening shift Morning shift Night shift Application Question(s): Do you have call center experience? Are you comfortable working in a fast paced environment? Are you comfortable using online platforms databases? Education: High school or equivalent (Required) Experience: Call Center: 1 year (Required) Language: English (Required) Shift availability: Day Shift (Required) Night Shift (Required) Who is FreshDirect: In 2023, FreshDirect officially become a part of the Getir family! This strategic partnership combines FreshDirect's diverse product portfolio and expansive customer base with Getir's renowned expertise in ultrafast grocery delivery and cutting-edge technology. Getir, well-known for its lightning-fast grocery delivery services, is set to enhance FreshDirect's infrastructure with its technological prowess. By leveraging Getir's rapid delivery approach, FreshDirect aims to redefine the future of grocery delivery in the United States. Why choose FreshDirect? We're a company that thrives on teamwork. Our evolution is driven by our passionate employees and investment in perfecting the technology that lets us deliver the highest-quality food. Our state-of-the-art facility creates an environment for innovation. We support our employees with on-the-job training for plant employees and drivers, team-building activities, workplace recognition opportunities, and by encouraging direct relationships with our suppliers in the field. Great people deserve great perks. We offer comprehensive benefits, plus many workplace extras, including: A flexible and generous paid time off plan 20% off at and significant markdowns at our employee market 24-hour access to the FreshDirect shuttle between our Bronx headquarters and the subway Regular events and barbecues for employees Click to explore careers and life @ FreshDirect Learn more @FreshDirect on Twitter, Instagram, Facebook, YouTube! Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the Team member(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Descriptions may be subject to change as the needs of the organization change. As an EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER, FreshDirect does not discriminate against applicants or employees because of their race, color, citizenship status, national origin, ancestry, sex, gender, sexual orientation, age, religion, creed, marital status, veteran status, domestic violence victim status, familial status, or on any other basis prohibited by law. Furthermore, FreshDirect will not discriminate against any applicant or employee because they are disabled, a disabled veteran, or a veteran of the Vietnam era, provided they are qualified and meets the requirements established by FreshDirect for the job

Created: 2025-01-31