Welcome Coordinator/Receptionist (Bilingual/Creole)

DescriptionCompany: Oak Street Health Title: Welcome Coordinator (BilingualCreole)The minimum and maximum base hourly wage for this position is $19.96. This base pay does not include additional forms of compensation including bonuses, overtime, etc.Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and integrated care right in our patients' communities, we can help keep them healthy and reinvest cost savings in further care for those same communities and others. Since 2013, Oak Street Health has brought its singular approach to tens of thousands of people across the nation. With an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oak Street values and are passionate about our mission to rebuild healthcare as it should be.For more information, visit Description:Oak Street Health takes a team-based approach to providing outstanding patient care. Our Service Team builds individual relationships with our patients and ensures they are happy with their experience. The Service Team is responsible for delivering excellent, high-touch assistance to our patients everyday.Welcome Coordinators are an integral part of Oak Street Health. You will be the first impression we make on our patients. You will efficiently juggle many tasks: ownership of our Welcome and Community Areas, management of inbound and outbound phone calls, as well as managing patient referrals and medical records. We also expect you to be highly flexible, covering when needed in other local locations.Core Responsibilities:Welcoming patients and conducting check-ins with required formsCollecting co-pays from patientsUpdating patient information and making changes in electronic medical record platformScheduling appointments within electronic medical records platformManaging phone lines by answering, taking messages, and conducting outbound calls, as instructedManaging patient referrals by scheduling those appointments and completing authorizationsRequesting medical records, routing documents to clinical staff for review, and uploading documents into electronic medical record platformAssisting new patients with paperworkAssisting with community room eventsOther duties as assignedWhat are we looking for?A flexible and positive attitudeA welcoming and nurturing attitude toward our patient population of older adultsStrong computer skills and basic knowledge of Microsoft ExcelExperience in customer service settingStrong verbal and written communicationHigh level of integrityProficient PC skillsCollege degree preferred, some college requiredFluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve, where necessaryUS work authorizationSomeone who embodies being 'Oaky'What does being 'Oaky' look like?Radiating positive energyAssuming good intentionsCreating an unmatched patient experienceDriving clinical excellenceTaking ownership and delivering resultsBeing scrappyWhy Oak Street?Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:Collaborative and energetic cultureFast-paced and innovative environmentCompetitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefitsOak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to careers.

Created: 2025-01-31