Neighborhood Tech Help Program Coordinator

Neighborhood Tech Help Program CoordinatorApplication Deadline: 14 February 2025Department: Branch Services & ProgramsEmployment Type: Full TimeLocation: Stephen A. Schwarzman BuildingReporting To: Adriana Blancarte-HaywardCompensation: $58,000 - $62,000 yearDescriptionOverviewThe New York Public Library's Community Outreach and Engagement (COE) department is seeking a program coordinator to support community outreach and the expansion of services as part of our HPD partnership for Neighborhood Tech Help (NTH). The program coordinator will manage up to 15 part-time neighborhood tech help and outreach staff who will engage with the community through outreach and by providing basic technology assistance to individuals who need coaching in introductory digital skills andor access to affordable home internet service and internet-capable devices in order to become effective home internet users in the Bronx and Manhattan.The Program Coordinator reports to the Senior Manager, Community Outreach and Engagement to ensure the smooth execution and development of NTH programming and targeted community outreach. They will liaise with external organizations to make offsite programming available in person and coordinate with internal departments to produce a range of NYPL patron-centered community outreach events and activities. They must have excellent organization and people management skills, and the ability to juggle multiple priorities and personalities with ease. This is a grant-funded position funded for 15 months.We are looking for someone we can count on to:Own:Build and supervise a team of NTH Outreach AssociatesEstablish community partnerships to support the goals of the NTH program and NYPL outreachTake ownership of managing communication with part time tech help staff as well as surveying and addressing patron or branch needs through feedbackSupporting program goals to ensure a successful launch and implementation of the neighborhood tech help programTeach:Neighborhood Tech Help staff how to plan and implement effective outreach tacticsNeighborhood Tech Help staff members how to access tools and resources needed to serve the public efficiently Learn:COE strategic priorities, to be immersed in the services providedInternal and external resources that benefit the communityImprove:Digital literacy services provided in underserved communitiesInternal and external partnerships to coordinate event logistics, increase learning goals, and usage of the department's servicesSome expectations for this role are that within:1 month, this person will:Understand the objective and goals of the NTH program Be familiar with the Library's programs, services and communities.Have identified suitable community spaces for NTH programming, and initiated at least one community partner agreement3 months, this person will:In collaboration with the Senior Manager, recruit Lead NTH Outreach Associate and NTH Outreach AssociatesHave conducted and evaluated at least one test NTH program in one of the priority locationsHave identified suitable community spaces for NTH programming, and initiated at least one community partner agreement in all three target neighborhoods6 months and beyond, this person will:In collaboration with the Senior Manager, have filled the majority of NTH Outreach Associate positionsDevelop a schedule of NTH outreach programs in all all three target neighborhoodsResponsibilitiesOversee implementation of the Neighborhood Tech Help program, scheduling of staff and data collectionBuild community relationships to support program implementation, outreach and promotionCoordinate contracting process with program partners to ensure availability of appropriate programming space in community locations outside of the LibraryHire and develop a flexible team with a strong commitment to establishing impactful connections with people through targeted outreach and one-on-one interactionsSupervision of NTH Outreach Associates in the fieldCreate, maintain and report programming and outreach statisticsCoordinate activities with various organizations, businesses, and support units, responsible for logistics including monitoring the maintenance and use of audiovisual equipmentMaintain a high level of customer service Perform related duties and work on special projects as required.Required Education, Experience & SkillsRequired Education & CertificationsBachelor's degree and two years of relevant work experience, or in lieu of a Bachelor's degree 2-3 years of relevant work experience.Required ExperienceSuccessfully demonstrated public service experience delivering tech help with the ability to work well with diverse patrons.Strong computer skills and knowledge of using Microsoft Office programs and Google Drive products.Required SkillsExperienced in community outreach and engagement in diverse communities and a commitment to DEIA.Knowledge of current technology platforms and devices.Demonstrated ability to work well in a team atmosphere and independently under minimal supervision Adaptable to changing work environments.Excellent time and detail management and communication skills-written and verbal-for varied audiences, including public speaking, managing group discussion, classroom management, and listening skills. Ability to work on multiple projects simultaneously.Flexibility and willingness to travel frequently within the NYC Metro area.ManagerialSupervisory ResponsibilitiesThis position will hire, develop and lead a team of hourly service-based staff.Preferred QualificationsPreferred QualificationsProject and program management experienceSupervisory experienceUnderstanding the reading and writing of impact reports and evaluation metricsFamiliarity with best practices for community engagementFluent in conversational, reading and writing skills in Spanish.More...Core ValuesAll team members are expected and encouraged to embody the NYPL Core Values:Be Helpful to patrons and colleaguesBe Resourceful in solving problems Be Curious in all aspects of your workBe Welcoming and InclusiveWork EnvironmentOffice settingPublic library settingOutdoor and public settings will often be required.Other workshop and public speaking environmentsPhysical DutiesMay involve some light physical labor such as the moving and lifting of supply boxes or program supplies up to 40 lbsRequires travel within NYCPre-Placement Physical Required?NoUnionNon Union Non-UnionFLSA StatusNon-ExemptScheduleMust have flexible availability, including evenings and weekends as needed, willing to travel to various locations, as needed.35 hours per weekThis job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all of the specific duties and responsibilities for the role. Job duties may change if Library priorities change. Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed.The New York Public Library Salary StatementAt the Library, we believe that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees. When making a determination as to the appropriate salary for a candidate, we consider a variety of factors such, including, but not limited to, the position requirements, the skills, prior experience, and educational background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidate's specific training, experience, education level, and skills. No single factor is conclusive; the Library reserves the right to consider any and all relevant factors and make a decision consistent with its policies.Union Salaries are determined by collective bargaining agreement(s).

Created: 2025-01-31