SAINT LAURENT Bilingual Client Service Lead

SummaryABOUT SAINT LAURENTFounded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prt--porter in a 1966 collection called 'Rive Gauche', synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the socio- cultural 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April2016, continues to position the house at the summit of the luxury universe.Today, Saint Laurent collections include women's and men's ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear.Job DescriptionWe are currently seeking a Client Service Lead Ambassador who will report to the Client Service Manager as part of our dynamic team in New York, New York.ROLEAs part of the Client Services team, your mission is to accompany our client throughout the full purchase journey (from discovery to after sales) and maintain a high level of customer satisfaction and retention. As the Client Services Lead Ambassador, you will actively contribute to promoting the brand image and its values by providing qualitative and personalized advice throughout all channels (E-Business, Retail, Franchises and Wholesale) of communications. You will ensure you are promoting our values in the direction provided to CS ambassadors'. As a Lead Ambassador, your objective is to foster and maintain a supportive team dynamic, while coaching the ambassadors on best practices, policy & procedures, and retention techniques. In your role you will ensure CS ambassadors are establishing strong relationships with our Retail, EAGLE, Warehouse and HQ teams, to ensure an overall positive client experience. You will be the key contact for client escalations and work closely with the Assistant Client Service Manager to provide client feedback that will enhance the Saint Laurent client experience. MISSIONBRAND IMAGESupervise & ensure CS Ambassadors are assisting clients through a seamless OMNI- Channel journey, maintaining our high level of consistency & quality.Motivate & Coach CS Ambassador with 1-1 quality monitoring.Monitor Department KPI's & Client Ambassador individual KPI goals.Master Brand policies and procedures and ensure CS Ambassador compliance throughout all communication channels.Act as brand ambassador OPERATIONS PROCESSEnsure Salesforce case handling is seamless to meet reporting needs.Be the first point of escalation for CS AmbassadorsEnsure operational deficiencies are logged for proper follow up by the Assistant Manager.Ensure Ambassadors are following the correct claim process.Ensure CS Ambassadors have a grasp of our brand policies and are advising clients correctly CLIENTBUSINESS DEVELOPMENTEnsure VIC clients are appropriately flagged and receive personalized outreachShare client feedback with the appropriate departments to improve processes, services, quality, etc. PROFILEEnthusiasm for the Brand and the Fashion IndustryAbility to lead, coach and inspire a teamClient oriented with an excellent sense of service (go the extra mile spirit)Strong listening skills with a positive mind set.Excellent written and verbal skills in English. Multilingual is an advantageCommercial mindsetThorough and excellent organizational skillsAt ease with online tools and openness to new technologies Fast learnerProblem solver-ability to multitask.Resistance to stressHigh energy, enthusiastic and positive attitude Previous experience in store retail sales or service industry appreciatedSpanish andor Portuguese native proficiency preferredA reasonable estimate of the base compensation range for this position is $80,000 - 90,000 with bonus eligibility.Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.Job TypeRegularStart Date2025-01-31ScheduleFull timeOrganizationYSL America Holding Inc.

Created: 2025-01-31