Entry Level Customer Service Manager

The role of the Customer Service Manager is to execute tactical objectives, fulfilling our commitment to superior customer care and a positive customer experience. The role will directly lead local personnel in improving customer service, managing service requests, and cycle time, ensuring effective communication within the market regarding results and performance. Please note that this is an entry-level position, so you must learn all ends of our business operations before overseeing a team.Responsibilities of the Entry-Level Customer Service Manager:Build client relationships by showcasing exceptional customer service and closing sales through direct interactions with our client's leads providedHave a thorough understanding of all client's products and services and be able to educate and sell to clients products and servicesActs as a Point of Contact for new and existing clientsTroubleshoot and problem-solve client or member accounts and issuesPerform customer account maintenance requests from clientsProvide sound business advice and suggestions to clientsRetain business by identifying and addressing client issues (red flags)Suggest ideas and improvementsOther duties as assigned Knowledge, Skills, and Abilities of the Entry-Level Customer Service Manager:Customer service, management, account management, sales, or client relations experience preferredExcellent training, sales, and customer service skillsStrong organizational skillsThe ability to effectively communicate with various levels of management and demonstrate a professional demeanor at all timesAble to be flexible in a rapidly changing work environmentAbility to work independentlyself-starter

Created: 2025-01-29