Regional Manager - NYC Market

Benefits: Competitive salary Health insurance Paid time off Training & development Job Title: Regional Manager Location: NYC Market FLSA Status: Exempt About Goldfish Swim School:Goldfish Swim School has been an industry leader in the swim lesson community since 2006. Our team is growing, and we are looking for team players who are enthusiastic, have a can-do perspective, and enjoy working with kids. We provide paid on-the-job training, flexible scheduling, a rewarding work environment, and a one-of-a-kind culture that will make you smile, too!Summary: Acts as the main point of contact for multi-unit Goldfish Swim School locations. Trains and oversees the operational development within the schools. Becomes the liaison between the management team and the owners. Plans objectives for the locations to ensure compliance with financial goals, commitments and brand integrity. Duties and Responsibilities: Responsible for financial, customer, safety, and staffing performance in the assigned region. Recruiting, training, developing the leadership team in each school as well as conducts regular performance appraisalsWorks with the financial accounting team to best understand the targets for the year relative to enrollment, revenue and expenses. Works with team to forecast results and potential problems; then helps to create a solution to any issue Collects and communicates quarterly bonus information for designated team membersCoaches the teams at each school in the region what the priorities are in each monthquarteryear.Helps the team celebrate high performers Helps the team to identify low performersWorks with upper management to decide compensation changesResolves high level customer satisfaction issues or employee related complaints. Monitor customer complaints for trends or patterns. Works with the SalesMarketing Director on marketing activities, policies, schedules and plans.Ensures all company standards, policies and procedures are teracts with staff and members. Regional Manager must be open to teaching swim lessons, working a front desk shift and be a hands on leaderBrand ambassador for schools. Subject to change at any timeSchedule Expectations 830am-430pm or 9am-5pm every Monday Example AM shift: 830-430PMExample PM shift it is from 12-8830PMTwo morning and two afternoon shifts and one weekendMust be able to travel throughout region and work onsite Schools in region: Staten Island, Astoria, Flushing, UES ( subject to change)EducationExperience: College degree in a business-related field is required. Two years previous customer service andor administrative office experience required. Three years of management experience required. Previous Goldfish Swim School management preferred. High level computer skills required using; Word, Excel, and other software systems. Certifications and Licenses: Lifeguard, CPR, First Aid and AED certifications pensation: $120,000.00 - $130,000.00 per year We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.Tropical Vibes & Impacting Lives!You feel it the moment you walk in. There's more than vibrant colors, a tropical theme and happy children. There's something different, something extraordinary. Something truly GOLDEN. It's passionNot just a passion for kids or a passion for swimming...it's a special passion for changing - even saving - lives, by being a part of kids learning to swim.When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You're also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it's more than a job - it's an endless pool of possibilities, opportunities and life-changing moments!Making Waves with Passion, Purpose & Core Values!At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!We go above and beyond with every detail to create a GOLDEN Experience!We believe in nurturing a culture that provides WOW! Customer ServiceWe do the right things, make the right decisions and treat people with Integrity •Compassion •TrustWe meet and exceed expectations so you see Extraordinary ResultsWe make a big deal about life's accomplishments by remembering to Celebrate!Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

Created: 2025-01-29