Patient Enrollment Specialist

About the CompanyChange the future of dementia care with Tembo Health. We're making it effortless to manage dementia and senior health by deploying evidence-based clinical pathways and embedding technology built for seniors. Most PCPs may be uncomfortable diagnosing and managing dementia, leaving families feeling confused and unsupported. Making matters worse, dementia families can see medical costs, hospitalizations, and ER visits increase exponentially over time. With our innovative dementia care management solution, we empower patients, caregivers, primary care physicians, and health plans to navigate the complexities and burden of dementia care. Together, let's create a brighter and easier future for senior care.We're venture backed, with funding from big tech investors like Bloomberg Beta, B Capital, Resolute, AARP and led by a cadre of entrepreneurs who have built and scaled unicorn tech companies (e.g., Flatiron, Oscar, Imagen). Our team includes startup veterans, physicians, and more. We're here to make a big, meaningful impact on healthcare and have fun while we're at it. We're looking for smart, mission-driven, goal-oriented team members who are creative problem solvers and big dreamers. If that sounds like you, let's talk!Our Values and CultureAt Tembo, we're on a big mission: improve health outcomes for seniors. To make this mission a reality, we value several things in how we work:Families First. We're here to make the lives of families better and every activity has this in mind.Great Ideas. It doesn't matter whose idea it is, if it's a great idea, let's do it!Get Stuff Done. Ideas are nothing without implementation. So go ahead and try things, break stuff, learn and line with our values, we look for people who arePerson-centered. You are able to identify and work towards what each person wants and needs. You see satisfaction as tantamount to success.Solution Oriented. You're constantly learning and applying your knowledge to find innovative solutions. You love sharing your ideas and workshopping ideas to get to great answers. You're excited by the prospect of iterating on products and processes to make them better over time.Efficient & Effective. You know what it takes to accomplish your goal and aren't afraid to put in the work. More importantly, you know how to ruthlessly prioritize and focus on the important activities.Our team features a wide breadth of experience in various industries and functions. This means we're bringing different ideas to the table that yield lively discussions and creative solutions that couldn't happen with industry experts alone.About The RoleAre you passionate about making a real difference in the lives of families affected by dementia? Do you have a knack for building relationships, educating others, and a heart for helping those in need? Tembo Health is seeking a compassionate and driven Enrollment Specialist to join our growing team. In this unique role, you will be the first point of contact for potential clients, guiding them through the process of understanding and welcoming them into our innovative dementia care management program.This is more than just a typical enrollment and outreach position. You will be a trusted advisor to families, providing education, support, and empathy during a challenging time. You'll combine your ability to connect with people and build rapport with a deep understanding of dementia care to help families see the value Tembo Health can bring to their lives and how we can partner together to enhance the care for their loved ones.ResponsibilitiesProactive Outreach: Make a high volume of outbound calls to potential clients (families impacted by dementia) who have expressed interest in learning more about Tembo troductory Screenings: Conduct initial phone screenings to assess the needs of families and determine if our program is a good fit.Education and Guidance: Clearly and compassionately explain Tembo Health's program, including our clinical pathways, technology, and support services.Tracking:Accurately track and document all client interactions and relevant information in our CRM system.Pay$20 to $30 per hourAbout YouRequirements:You'll be a fit for this role if you possess the following:College degree preferably in social work or psychologyComfortable with technology and performing this role virtuallyFluent in English and Spanish with excellent communications skillsAble to work in multidisciplinary team environmentExperience building rapport and collaborative relationships with patients and families,Able to effectively manage difficult patient interactions with empathy and professionalism, even in challenging or emotionally charged situations.Bonus qualifications:Master of Social Work (MSW)Experience in health care, ideally with dementiaLocated in the New York City or Boston area

Created: 2025-01-29