Business Operations Manager

How you move is why we're here. ®Now more than ever.Get back to what you need and love to do.The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let's talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.Emp StatusRegular Full timeWork ShiftCompensation RangeThe base pay scale for this position is $81,000.00 - $123,375.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.What you will be doingAdministration: Organize and plan all Service Line committee meetings with the direction of the Chief Administrator andor Director, maintaining minutes and communicating follow-ups and next stepsDevelop agendas, plan, and lead Service Line Office Manager meetings with DirectorAssist with oversight of academic calendar, physician call schedules, and eventsEnsure appropriate coordination of resident, fellow, and attending timeschedulesFunction as a liaison between the service, hospital administration and other hospital departmentsMonitor daily departmental operations ensuring excellence in care and thorough compliance with hospital policies, procedures and practice standardsAssist Physician offices with service recovery and patient experience escalation when requiredAssist departmental leadership in the preparation of presentations as neededComplete other administrative tasks and projects as neededPartner with Departmental leadership with the preparation and analysis of performance metrics, budgetary and service reportsSupporting organization of departmental costs and accounts receivablepayable trackingPhysician Office Management: Build and maintain all recurring outpatient and inpatient scheduling templates and physician practice schedules, including on call and weekend coverage.Responsible for management of Kronos timekeeping for physician offices.Perform practice, physician productivity, template utilization, and quality assessments to identify opportunities for improvement, using data and stakeholder feedback to inform opportunity identification. Partner with Service Line Director to design and execute process or performance improvement plans to realize opportunities.Responsible for hiring, training, retention, and performance management of physician office staffOversee daily operations and critical business functions for physician officesChecks-in on offices weekly and ensures follow through of takeawaysAssist with new hire interviewing and onboarding activitiesEnsure physician office staff are onboarded to Service Line specific workflows and ensure ongoing compliance with policiesproceduresworkflowsPerform probationary and annual performance evaluations for all office staff in partnership with Director, create and monitor performance development plans when necessaryCollaborate with Educational trainer to ensure educational programs and in-services for staff competencies are maintainedBackup management of float employees and temp staffing (when needed)Marketing and Public Relations:Partner with colleagues in marketing department as directed by service leadership on activities related to marketing, media, and advertising initiatives, including: media opportunities, website development, and developing printed materialsEducation:Promote and assist with the development of educational programs for patientsEnsure service meets goals relating to training and educationEnsure management of academic calendar conference schedule for serviceFunction as a liaison between the service and HSS Education DepartmentDevelopment and distribution of communication materialsRequirements:Bachelor degree requiredMaster Degree preferred4+ years' progressive experience in a hospital setting; advanced healthcare degree may be considered in lieu of experience requirements (e.g. MPH, MHA, MBA, etc.)Experience managing direct reportsSuperior oral, written and non-verbal communication skills; ability to forge and maintain strong professional relationshipsAdvanced proficiency with MS Office, including: Word, Excel, Outlook, Project, Visio and PowerPointAbility to prioritize and handle multiple tasks simultaneously, often under a deadline in a fast-paced environmentSelf-motivated, detail-oriented and pragmatic; a team player who is analytical and solution-focusedAbility to prioritize issues, resolve conflicts and communicate with all levels of the organizationMust possess the ability to learn new software tools & systems as required on the jobNon-Discrimination PolicyHospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.

Created: 2025-01-27