Operations Manager

Restaurant Associates Position Title: Operations Manager Pay 14 Reports To: General ManagerSalary: $75,000 - $80,000Other Forms of Compensation: Become part of Restaurant Associates, the industrys leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations! Voted Glassdoor's Employee Choice Awards- Best Places to Work in 2021, This is RA !Job SummaryThe Delta One Lounge at JFK offers an elevated travel experience, combining world-class hospitality with sophisticated design and outstanding culinary offerings.Working as an Operations Manager, you are responsible for the effective execution of service. You will always ensure and implement the Standards of Excellence, as determined by the location, company, and client. This position will be in charge of managing and staffing the entire front of the house staff.Key Responsibilities:Hires, trains, and develops all FOH restaurant staff in fine dining service standardsMaintains schedules, payroll, and other administrative support to maintain food and beverage cost controls including inventory and parsCoordinates and conducts pre-shift and departmental meetings dailyMaintains communication with all departments to ensure customer service needs are metBuilds seating charts and station assignments daily, following up with support staff of daily anticipated businessMaintains all reservation systems and books to accommodate business demandsBuilds side work assignments and ensures completion with wait staffMaintains the highest level of service to clientguest, ensuring their delightMaintains cleanliness and presentation of dining room areaInvestigates and resolves all clientguest complaints in a timely, professional, diplomatic mannerPreferred Qualifications:Bachelors Degree or equivalent experience, preferably in hospitality or with equal fine dining experienceSix to eight years of upscale fine dining with at least three years of management experienceAbility to hire, develop, train, guide, and counsel hourly associatesAbility to plan, market, and complete special eventspromotionsAbility to monitor and track budgets and expendituresExcellent written and verbal communication skillsExcellent knowledge of customer service techniques and current service standardsMust be able to remain poised and focused under pressureKnowledge of basic office programs, Microsoft Word, Excel, Outlook, as well as reservations systemsConformity to the highest standards of personal integrity and ethical behaviorProfessional appearance and demeanor required Apply to Restaurant Associates today!Restaurant Associates is a member of Compass Group USAClick here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Associates at Restaurant Associates are offered many fantastic benefits.MedicalDentalVisionLife Insurance ADDisability InsuranceRetirement PlanPaid Time OffHoliday Time Off (varies by sitestate)Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Applications are accepted on an ongoing basis.Restaurant Associates maintains a drug-free workplace. Associates may also be eligible for paid andor unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information. Req ID: 1386086Restaurant Associates SABRINA VERA [[req_classification]]

Created: 2025-01-25