Senior Product Manager, Capital One Travel Customer ...

About the jobThe Capital One Travel team at Hopper built and maintains a multi-billion dollar travel portal which provides delightful travel experiences for millions of customers. As the Senior Product Manager, Customer Experience, you will partner with a team of Engineers and Designers, to deliver a best in class digital travel experience. You will write business cases to frame new opportunities, own a product development roadmap, lead sprint planning for a dedicated team of engineers, and obsess over customer feedback to prioritize the most critical product enhancements and new feature launches. You will work in a fast paced environment and be responsible for driving real impact.What would your day-to-day look like:Conduct product discovery to inform new feature development, ingesting feedback from multiple channels, ensuring engineering capacity is spent on the most critical featuresCreate and maintain a product development roadmap that clearly highlights the customer and business impact of your workPartner with a diverse team to develop and deploy customer facing features, including Design, Engineering, QA, Legal, Finance, Marketing and our B2B ClientsManage engineering sprints. Work with a dedicated engineering squad to test and launch new features at a steady cadence.Facilitate learning. Hypothesize and AB test critical features to drive understanding and seek product-market fit for the work on your roadmap.Obsess over data. Become intimately familiar with customer behaviour, incentives and purchase patternsOwn the experience. Think strategically about how to disrupt travel and deliver experiences that delight and surprise a large customer base, make Capital One Travel the only place you want to bookMake sense of customer feedback from multiple channels to form a cohesive and streamlined feedback loop>An ideal candidate has:3+ years of experience in product management, preferably with a consumer facing productStrong product sense for user experience and design Highly proficient analytical abilities to draw accurate conclusions from data, SQL proficiency is a plusExceptional written and verbal communication skills, ability to work with external partnersOwnership and pride in their work, is uncomfortable with poorly developed productsPerks and benefits of working with us:Well-funded and proven startup with large ambitions, competitive salary and the upsides of pre-IPO equity packages.Unlimited PTO.Carrot Cash travel stipend.Access to co-working space on demand through FlexDesk AND Work-from-home stipend.Please ask us about our very generous parental leave, much above industry standards!.Entrepreneurial culture where pushing limits and taking risks is everyday business.Open communication with management and company leadership.Small, dynamic teams = massive impact.100% employer paid Medical, Dental and Vision coverage for employees.Access to Disability & Life insurance.Health Reimbursement Account (HRA).DCA FSA and access to 401k plan.$150,000 - $320,000 a yearThe yearly total compensationfor this position ranges from 150 000$ to 320 000$ USD. Base salary will be determined by candidates' relevant qualifications, knowledge, skills and work experience. Total compensation will include a solid base salary and will also include equity (options RSUs), potentially a sign-on bonus and other potential incentives as per the "perks and benefits" section.#posttoexternal

Created: 2025-01-16