Account Director

RAPP Chicago is looking for an Account Director to join our award-winning Account Leadership team.WHO WE ARE:We are RAPP - world leaders in activating growth with precision and empathy at scale.As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual's needs, beliefs, behaviors, and aspirations.We foster an inclusive workplace that values diversity and emphasizes personal well-being.HOW WE DO IT:At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it - ensuring we're able to activate authentic customer connections for our clients.Part of Omnicom's Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets.YOUR ROLE:The Account Director is a master of coordination, demonstrating high potential in core Business Leadership skills. You will understand the agency portfolio of offerings and how to apply them to solve client business problems. You will partner with and own the relationships with client stakeholders. You are an agency driver who works to keep the agency operations moving along.YOUR RESPONSIBILITIES:Acts as a direct liaison between clients, cross-functional leadership, Marketing Sciences (MarSci) team and Army's Analytics agencyActively listens to client needs and feedback and can articulately communicate it back to our MarSci team with clear directions on next stepsBuilds and fosters client trust and effectively manages their feedback and requests against the data analysis and reporting scopeEstablishes and maintains strong relationships with the Analytics agency partner and become that bridge between our team and theirs across multiple data reporting projects and initiatives as scoped in the contractEstablishes and maintains strong internal relationships with data analysts and has an unshakable "can do" positive attitude(In partnership with a PM) Proactively manages and oversees data reporting workflows, MarSci resourcing, and hours underover burnWorks with PM and MarSci leads on reporting timelines and tasks to ensure that deliverables are met but is also comfortable in course-correcting the team if neededCan manage projects autonomously and also actively support VP Marketing Sciences andor VP Account Leadership in the management of more complex projects, client out of scope asks and cross-collaborations with agency partners(In partnership with MarSci leads) Manage MarSci projects, reports, data pulls, data integrations, etc based on scoped activitiesAbility to share data and insights cross-functionally and find integration points to other projectsworkstreams where performance data could impact next steps and future planningResponsible for overall client satisfaction and serviceproduct qualityHas laser focus on attention to detail and manages feedback to data analystsBuilds relationships and establishes open communication stream with other agency partners (IAT)Openly accept feedback (work performance andor team performance) and ability to course correctStays calm and focused under pressure and can skillfully lead project challenges with a solution-oriented approachSupport MarSci team on weekly, monthly, and quarterly reporting deliverables and help manage client expectationsREQUIRED SKILLS:Bachelor's degree or equivalent experience.4+ years experience in direct marketing, advertising, andor digital marketingStrong background or have 2+ years experience in data analytics and working with analystsPrevious integrated marketing account experience andor CRM experience a plusPossess excellent planning, organizational, and problem solving skillsIs an excellent team player with outstanding communication, written and presentation skillsPossess basic exposure andor foundational knowledge of database programs (Tableau, Excel, SQL, Python, etc) and have basic understanding of data outputAbility to build relationships and communication flow with clients and agency partnersStrong strategic skills and ability to develop storytelling decks that marries metrics and data insights with key project objectives, approach, and recommendations. Experience working with Strategists andor Data Analysts a plusExperience and comfortable in presenting to clients, taking their feedback and managing expectations based on scopeExperience in working on government projects, contracts andor militarygovernment client(s) a plusMilitary veteran with experience in data analytics a plusCan effectively manage cross-functional team members to ensure there's collaboration, communication, and alignment in reportingAbility and experience in pivoting and course correcting when challenges come up; Comfortable in partnering with internal team members and partner agency to find alternate solutions and manage timelines and expectationsExperience in working collaboratively within an IAT environmentChampions the work we do for the client and also serves as a voice for them internallyHas eagerness to learn and comfortable in asking questions to build their knowledge of the Army business and the inner workings of internal teamsOur hybrid work model:RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like.RAPP provides a competitive salary and comprehensive benefits plan. Benefits for this role include healthvisiondental insurance, 401(k), stock options, Healthcare & Dependent Flexible Spending Accounts, vacation, sick, and personal days and positive activism days, paid parental leave and disability benefits. For more information regarding Omnicom benefits, please visit A reasonable estimate of the salary for this role, at the time of posting, is $110,000 - $130,000. This range is specific to Chicago and multiple factors are considered in making compensation decisions including, but not limited to: skill set, experience and training, certifications; etc. This is an exempt position. If your requirements fall outside of this range, you are still welcome to apply."As an EEOAffirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status."NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Created: 2025-01-14