Program/Membership Advisor

Benefits: Bonus based on performance Opportunity for advancement Training & development Position Title: ProgramMembership AdvisorRequirements: Fluent in English Proficient reading and writing skillsSpecial Skills: Good communication skills Strong customer service skillsResponsibilities: SalesFollow the Crunch Weigh Sales Script and Enroll New MembersUpgrade current membersActivate new membersSelling SkillsMeets daily, weekly and monthly Individual Membership Goals as set forth by Management.Determine the desires, wants and needs of the prospective member by performing a proper Needs Analysis on all Qualified Guests via the Guest Courtesy Card.Provides information to prospective members in person or over the phone regarding club facilities and programs that suit their individual desires, wants and needs.Converts telephone inquiries into club visits.Gives tours and trial memberships to prospective members. Effectively demonstrates equipment and facilities. Guides the prospective member through the decision-making process. Creates desire for prospective members to join club and aggressively inspires them to join.Upgrades existing memberships to memberships of a greater value, by adding family members and providing personal training packages and group training sessions.Fills out all paperwork required for accurate membership sales and records. Meets daily, weekly, monthly and quarterly sales goals.Marketing SkillsGenerate a minimum of 5 contacts per inactive hour via the following: Phone, Email, Texting, Social Media (specifically LinkedIn)Come to work prepared with a minimum of 5 pre-booked appointments for the shift.Solicits prospective members outside the club at least 1 hour per day in the mid afternoon and scheduled in data trackInternally distributing guest passes, asking for referrals,Follows-up on all prospects with effective telephone and mail contact to invite and inspire them to visit and join the club.Creating 3-5 events in the club per month 1 per weekMember ServiceFollow the three steps of serviceGreet all members & their guests use their name and wish them a good workoutExceed expectations and suggestive sellWith a smile, wish them well as they exit the clubCheck Ins:Check in all members and guests in accordance with company procedures Ensure all members are participating in services and programs according to their level of membershipFacilitate any messages on club software at member check-inObserves ABC screen to book kick-offsIdentify opportunities where you can promote higher level memberships and programmingFacilitate all member requests or forward to a manager, assistant manager or manager on dutyGet feedback on group fitness classes and programs we have running and provide to managementCalls members as prescribed in the Club Management System to ensure member satisfaction and usage.Runs low usage reports, new member calls and birthday calls for the purpose of generating kickoff, referrals and fostering member usage to avoid cancellations.Handle all cancellations requests and propose lifeline and alumni programs (saves)GuestsGreet guests promptly and courteouslyCommunicate special events to members and guestsExplain membership options to guests and ask them if they would like to enrollEnsure all first time guests are taken through a tourFollow up with all guestsDesk DutiesServe as a mentor and teacher to the Member Service Reps as it relates to them achieving benchmarksAssist with Managing the Member Service Reps (scheduling, compliance, training)Answer phones in courteous, helpful, professional mannerMaster the use of the CMS systemMaintain professional disposition at all timesSchedule member services: tanning, etc.Facilitate payment of member services in accordance with company proceduresKnow club facility, services, programs and schedulesMaintain a clean and organized work areaAssist in all projects as delegated by club managementFollow all policies and procedures in the Employee HandbookTake the initiative to learn opening and closing dutiesCompensation: $35,000.00 - $45,000.00 per year Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team.Looking to combine work, fitness and fun? Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job, it's an opportunity to inspire others to reach their fitness goals. Our 'No Judgments' philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage® bed, and an extensive schedule of Crunch's signature classes including Zumba®, BodyWeb with TRX®, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.

Created: 2025-01-13