Patient Access Specialist I

How you move is why we're here. ®Now more than ever.Get back to what you need and love to do.The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let's talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.Emp StatusRegular Full timeWork ShiftEvening (United States of America)Compensation RangeThe base pay scale for this position is $31.29 - $34.81. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.What you will be doingPatient Access Specialist ITuesday-Saturday1pm - 9pmHSS Facility offers physician office visits, radiology, pre-surgical screening, surgeries and rehabilitation services. The Patient Access Specialist (PAS) I is a highly visible customer service position that is responsible for scheduling, pre-registration, and registration of patients in person and by phone using the Epic system.The Patient Access Specialist (PAS) I is an entry level multifaceted position that works with interdisciplinary team members in the management of patient flow. The PAS I spends most of the day completing repetitive core PAS tasks for one or more functional area and meets standard productivity and quality expectations.Responsibilities: Provide exceptional customer service to all patients, visitors, and customersInterview patients and accurately enter and update patient demographics, personal information, and medical historyCollect and scan legal IDs, insurance cards, signed consent forms, third party liability documents, and advance care plansObtain electronic andor phone benefit verifications, coordinating benefits, determining participating and non-participating insurance coverageCollect co-payments and out of pocket paymentsManage bed placement by coordinating bed assignment for post up surgical patients and emergency admissionsResolve patient checklists and workqueue encountersAnswer incoming calls and provide assistance by addressing inquiries or directing callers to the appropriate department for further supportPerform other related duties incidental to the work described hereinCover GreeterWelcome deskRequired QualificationsSkills:High school diploma or equivalent (G.E.D.), may include specialized or vocational coursesMinimum 1 year in a healthcare or related customer service fieldDesired QualificationsSkills:Bed Management experience (highly desired)Strong computer skills, with proficiency in office automated tools: e-mail, outlook, and data entrySuperior written and oral communication skillsExceptional customer service skillsAbility to multi-taskAbility to work in a team environmentKnowledge of healthcare and health insuranceFamiliarity with medical terminologyDisplays positive attitudes towards assignments and othersAbility to add, subtract, multiply, divide and calculate percentagesNon-Discrimination PolicyHospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.

Created: 2025-01-13