Vice President, Operations

The CompanyAt Mindful Care, we're on a mission to transform mental healthcare by making it more accessible, compassionate, and ethical. Our goal is to overcome the challenges that both patients and healthcare providers face in getting and delivering top-notch care. We understand that many people in the United States struggle to get the mental health support they need, and we're here to change that. By using advanced technology and putting people at the center of everything we do, we're working to close the gaps and ensure that everyone gets the help they deserve.Our focus is on empowering individuals to achieve overall mental wellness, no matter what stage of life they're in. We're dedicated to providing seamless and affordable access to urgent mental healthcare for conditions like depression and anxiety, as well as a wide range of other mental health challenges. Whether someone is dealing with a crisis or long-term difficulties, our aim is to support their healing journey and help them live more fulfilling lives.The Vice President of Operations at Mindful Care is a critical member of the leadership team, responsible for driving operational excellence and ensuring the seamless execution of the company's strategic goals. This role oversees the infrastructure, systems, and processes that enable Mindful Care to deliver high-quality mental health and telehealth services at scale. The VP of Operations will lead cross-functional teams, manage resources effectively, and foster a high-performance culture that prioritizes patient satisfaction, team accountability, and operational efficiency. Responsibilities: Operational Strategy & Execution - Develop and execute operational strategies that align with Mindful Care's vision and long-term goals. Oversee the development and implementation of scalable processes and systems. Monitor operational performance and proactively address gaps to ensure success. Leadership & Team Development - Lead and mentor department managers, fostering a culture of accountability and continuous improvement. Set clear objectives, KPIs, and performance standards for operational teams. Build and develop a high-performing team that drives operational efficiency. Patient Experience & Quality Assurance - Champion a patient-first mindset, ensuring all operational activities enhance the patient journey. Implement quality control measures to maintain Mindful Care's high standards of care and service delivery. Collaborate with clinical and patient services teams to optimize outcomes. Resource Management - Oversee budgets, vendor relationships, and resource allocation to maximize efficiency and ROI. Ensure facilities, technology, and operations are optimized for scalability and cost-effectiveness. Manage technology and tools that streamline operations and improve service delivery. Data-Driven Decision Making - Leverage analytics and KPIs to make informed operational decisions. Establish robust reporting frameworks to track and communicate performance metrics to leadership. Use insights to drive continuous improvement and innovation. Risk Management & Compliance - Identify operational risks and develop strategies to mitigate them. Ensure compliance with all regulatory and legal requirements, particularly in healthcare and telehealth operations. Maintain an adaptive approach to address industry trends and challenges. Qualifications: Education: MBA or equivalent Proven experience as a VP of Operations, Director of Operations, or similar leadership role in a healthcare or telehealth setting demonstrating the ability to create and implement strategies to scale a multi-statemulti-site enterprise. Deep understanding of operational management principles, especially within a scaling organization. Strong leadership and people management skills, with the ability to inspire and align teams. Analytical mindset with experience using data to drive decisions. Excellent communication and collaboration skills across all levels of an organization. Knowledge of compliance standards and regulations in the mental health and telehealth industries is a plus. Competencies: Visionary Execution: Able to connect long-term strategy with day-to-day operations. Collaborative Leadership: Creates strong partnerships across departments. Operational Excellence: Ensures processes and systems drive efficiency and scalability. Patient-Centered Approach: Committed to enhancing the patient experience. Resilient Problem-Solving: Capable of navigating complex challenges with innovative solutions. Position & Schedule Type: Type: FTEScheduleHours: 40 hoursLocation: The candidate must based in the New York Tri State area and will need to report to both HQ and our NYC office one day per week (minimum of 2 days in-office per week). Compensation: $160,000 to $200,000 Up to 20% annual performance based discretionary bonus Equity Incentive plan options depending on experience * Actual compensation will be dependent upon the specific role, location, as well as the individual's qualifications, experience, skills and certifications. Additional Information: This role is essential to achieving Mindful Care's mission of providing accessible and high-quality mental healthcare. The ideal candidate thrives in a dynamic, growth-focused environment and is passionate about making a difference in patients' lives. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.About UsMindful Care is the first ever same-day mental health company focused on providing urgent psychiatric care, group therapy, and individual therapy, all covered by many insurance providers - including Medicare. Powered by innovative technology, Mindful Care patients don't have to wait weeks to see a qualified mental health provider. The company offers in-person and telehealth options, including for addiction recovery.And, if you or a loved one are seeking mental health treatment, we offer telepsychiatry appointments for people in CT, FL, IL, NJ, MI, and NY. Click here to get started.The following resources provide free and confidential 247 support:Suicide & Crisis Lifeline Call 988Crisis Text Line Text HOME to 741741Trevor Lifeline Call 1-866-488-7386As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identityexpression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.Mindful Care respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Mindful Care, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information.

Created: 2025-01-10