Rental Coordinator

The Rental Coordinator is responsible for selling products, fielding questions, and resolving customer complaints as a member of the Customer Service team. They services existing accounts and establishes new accounts. Analyze a customer's service needs and resolve the customer's needs with an understanding of process and collaboration with fellow departments.Primary ResponsibilitiesRespond to customer inquiries and solve customer needs, including renting over the phoneMaintain internal customer records including, but not limited to occupancy agreements, account changes, billing information, account notes.Problem-solve issues while on the phone and collaborate with the correct department to resolve the issueCoordinate and schedule appointments with customersMonitor and respond to customer emergenciesInteract with customers, building representatives, internal depts and vendors regularlyOther duties as assignedJob SpecificationsMaintain customer recordsExcellent customer experience and soft skills (empathy, acknowledgment, and de-escalation)Verbal and communication skillsOrganize and plan workCopes well with changing situationsAnalyze situations and problems, negotiate solutions with customersManage multiple tasks and utilize various systems to resolve customer issues on the callEducation and ExperienceHigh school diploma or its equivalentPrevious customer service experience 1+ year preferredFluency in Spanish requiredWe are currently located in Queens and will be relocating to Mount Vernon in 6-12 months. We are looking for a candidate who is willing to commute to our new location once the move is complete. If you're adaptable and ready for this transition, we encourage you to apply!CompensationStarting at $20 HourlyIf you are a current Extra Space employee, please apply through Jobs Hub in Workday.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Created: 2025-01-10